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"Display driver stopped responding and has recovered"
It happens every time I try to play a video on YouTube. The audio plays but the video doesn't appear. Then my laptop lags for a few seconds, screen turns black then back to normal, and the notification "Display driver stopped responding and has recovered" appears. Even after that, there's no video playing even though the audio still plays.
This only happens in Firefox. YouTube videos work perfectly fine on Google Chrome.
hello Amarosa, please see if the problem is still present when you update the driver for your graphics hardware to the newest version available: http://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064#amd-catalyst-packagesRead this answer in context 👍 2
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hello Amarosa, please see if the problem is still present when you update the driver for your graphics hardware to the newest version available: http://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064#amd-catalyst-packages
You can also check for problems with current Shockwave Flash plugin versions and try this:
- check for updates for your graphics drive drivers
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
Your System Details list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts.
The user.js file is only present if you or other software has created this file and normally it wouldn't be there. You can check its content with a plain text editor (right-click: Open with) if you didn't create this file yourself.
The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.
You can delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.
You can use this button to go to the currently used Firefox profile folder:
- Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
Note that Windows hides some file extensions by default. Among them are .html and .ini and .js and .txt, so you may only see file name without file extension. You can see the real file type (file extension) in the properties of the file via the right-click context menu in Windows Explorer.
Modified by Amarosa