I can't sign in to Mozilla VPN - What should I do?

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If you are having trouble logging in to Mozilla VPN, you can try any of the steps in this article to resolve most issues.

  • Ensure you are using the latest version of Mozilla VPN.
  • Make sure you are using the email and password combination associated with the Firefox account used to purchase your subscription.
  • Manually type in your credentials instead of pasting them or using a password management application.
  • Visit accounts.firefox.com on your web browser and log in. Then try to log in to Mozilla VPN.

If you’re unable to even log in to accounts.firefox.com, then you may need to reset your Firefox account.

I’m still unable to log in to Firefox accounts

If you’re unable to log in or contact us through the Contact Us form in the VPN menu, contact us through this link.

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