Thunderbird Support Forum

When sending a message in Thunderbird (from my desktop), apparently I can only send one CC and one BCC. The little icons for those (to the right of the "From" line" disappear once I use them one time. This didn't used to be the case. I could send as many of either of these types of copies as I needed.

The emails display OK (without markup.jpg). This is an example of what the markup looks like (with markup.jpg). If I enter "Bell Pepper" in search, nothing appears except from Safeway emails from before 2021 (when they switched to html). All emails are included in the "regular" search (right click -> Search Messages). So the problem is (apparently) that the words are not included in the global search database.

Windows 10, Thunderbird 102.9.0. I have rebuilt all of the .msf's, rebuilt the global database (several times). I have compacted all of the folders. I have run in Troubleshooting mode. To no avail.

I had a folder that was its own folder. Now it's a sub-folder. I can only make it a sub-folder of another folder. How to fix this?? I have tried to drag the folder in between other folders, but that does not work...a circle with a line through it shows on the screen. Thanks. TomS Houston

How can I import my intact profile that TB lost if the import dialog doesn't show the hidden /home/linux/.thunderbird folder ? My Nemo is set to & shows it, but I see no way to make that happen in TB running on Linux Mint 20.3 to do the import. Am I missing something ?

Windows 10, Thunderbird 102.9.0. I have a local folder for "Clients". There are subfolders for the individual clients. Within these there are annual subfolders. I move emails to the local client folder, then at the end of the year I move them to the new annual subfolder. I’m looking for a recent email in a local client folder, but all I see are the star and “read” icons – no entries for the various headers. The annual subfolders are fine, location correct etc. The local client folder “Properties” shows no location for the file index, no size, unknown number of messages. The “Repair Folder” option is unavailable (greyed out). Looking in File Explorer (Windows 10) I don’t see any file or .msf file for the local client folder, although there are files and .msf files for the annual subfolders. If I move a new email to the local client folder, it vanishes into the abyss. I ran a surface check on the SSD which showed no problems. HELP, please.

Bonjour, THUNDERBIRD m'a suggéré de compacter ma messagerie et j'ai cru devoir le faire. A la suite, j'ai constaté que Thunderbird a "dédoublé » cette messagerie (qui contient plusieurs comptes) pour créer séparément un second compte Thunderbird et y recopier -pour partie de son contenu- l'un des comptes existant,, ( certains messages s'affichant tantôt sur les deux comptes, tantôt sur un seul) ; ce qui devenait peu praticable, d'autant que je ne pouvais plus, depuis mon compte habituel, répondre aux messages que je recevais, il fallait que j'initie une réponse sur le compte nouveau dont je me suis alors aperçue qu'il s'agissait d'un compte « bêta ». et, Depuis 48 heures, toutes mes autres messageries usuelles ont disparu de ma messagerie initiale, ; tandis que seule subsiste la messagerie THUNDERBIRD beta – Comment les rétablir ? – Comment supprimer le compte bêta sans rien effacer de mes autres comptes auquel je n'ai plus accès, sachant que j'ai constaté que le contenu de ces comptes existait toujours, puisque en ouvrant ce jour mon ordinateur portable lié à mon ordinateur de bureau par l'abonnement Microsoft 365, je les y ai retrouvés, et, je le suppose, à jour.

Both Firefox (110.0.1 running as Flatpak) and KDE Settings indicate that Firefox is my default browser (in Ubuntu Studio 22.04 LTS). Nonetheless, when I click on a hyperlink in a mail in Thunderbird, the link opens in Chromium. The fixes suggested in th e following threads do not help: https://support.mozilla.org/en-US/questions/1381706 https://support.mozilla.org/en-US/questions/1315663 https://support.mozilla.org/en-US/questions/1387271 How can I get Thunderbird to respect my default browser setting?

Hello, TB saves two copies of each email I send in the Sent folder. This does not happen in the MS365 server that hosts my school emails. How can I get rid of the duplication? thank you.

I used to be able to use my arrow keys to scroll through email folders (in/out, etc), reading the previews rather than actually opening up the emails themselves. For some reason this no longer works? Instead of remaining in preview, the email open up. Is there a setting I'm missing? Peter

When I try to send email from Thunderbird, it gives "Sending of Message Failed" error. I'm running Windows 7 with Thunderbird 102.9.0 32bit. I tried with a gmail.com and a hotmail.com address, but it gives the same error.

On Windows, I have an Admin account and a User Account. I can login to the Admin account and it'll work fine. It's just a specific Windows user where I have the issue. I tried reinstalling Thunderbird, deleting %APPDATA%/Local/Thunderbird and %APPDATA%/Roaming/Thunderbird, but the issue persists.

Any ideas?

I have successfully used thunderbird for years, but cannot add my gmail account. I read the google and TB docs. I have tried this several times. I must be doing something wrong, but not clear to me…

First, I did gmail steps:

1) log into gmail using gmail.com email address and gmail password 2) click on Setting “gear” in upper right 3) click on “see all settings” 4) click on “forwarding and pop/imap” tab 5) verify that “enable imap” is checked. Says “status: imap is enabled”

Then, I did thunderbird steps:

6) clear error log. click File / New / Existing Mail Account 7) enter 3 items: my name, full gmail.com email address, and gmail password 8) check “remember password” 9) click “continue” 10) TB says “configuration found in mozilla isp database” 11) IMAP option already checked 12) click blue “done” button

Then, there were some google popups:

13) in google popup, gmail address already entered, clicked “next” 14) next popup, enter same gmail password from step 1, click “sign in” 15) receive phone call for google 2-step verification and enter code 16) next popup says “mozilla thunderbird email wants to access …” 17) popup has 3 items: email, contacts, and calendar. click “allow”

Finally, back at thunderbird, it says in a yellow box: “Unable to log in at server. Probably wrong configuration, username, or password”. So fails to work.

I accessed settings / privacy / passwords / saved passwords. The list is empty. "Use a primary password" is not checked.

In case helpful, here are the messages in the error console resulting from one attempt (steps 1 to 17), with my gmail address blanked out:

XHRGEThttps://gmail.com/.well-known/autoconfig/mail/config-v1.1.xml?emailaddress=my_gmail_name@gmail.com [HTTP/2 404 Not Found 238ms] XHRPOSThttps://my_gmail_name@gmail.com:hhYY6789AA@gmail.com/autodiscover/autodiscover.xml [HTTP/2 404 Not Found 245ms] XHRGEThttps://gmail.com/.well-known/autoconfig/mail/config-v1.1.xml?emailaddress=my_gmail_name@gmail.com [HTTP/2 404 Not Found 208ms] XHRGEThttps://autoconfig.thunderbird.net/v1.1/l.google.com [HTTP/3 404 Not Found 91ms]

NS_ERROR_FAILURE: Couldn't decrypt string crypto-SDR.js:200 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 3 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:170 Some cookies are misusing the recommended “SameSite“ attribute 10 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 Not showing popup notification password with the message Save login for google.com? browserRequest.js:12:13 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 3 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 Loading failed for the <script> with source “chrome://global/content/netError.js”. neterror:128:4 NS_ERROR_ABORT: User canceled primary password entry 3 crypto-SDR.js:90

Any suggestions appreciated. If other diagnostic information I might send, let me know. Thanks

This past Sunday, when I opened my email program, my mail would not open. It was asking for a password. I did not sey it up with a password. After a couple of tries, I got the message that my email had been shut down but it is now re-opened. I logged on my my internet carrier & they said they had not closed my email but if I was using a different email program that might be the problem. Once I signed into my internet carrier, I did start receiving some emails but I am not receiving all the emails that I was receiving before the message that my email has been closed but was now being re-open. Did something happen on your end that can possibly be straightened out?

Thank You, Geraldine Pollard

I have not found a setting in thunderbird that allows thunderbird to keep using and orange or yellow star next to new messages, at least for the same day, after opening any message. As soon as I open a message, all of the orange or yellow stars that indicate new messages disappear. To me, that is illogical and unnecessary. Is there a setting in thunderbird that would change this behavior and keep the stars beside the new messages?

Hi there. I hope you can help me.

Suddenly, I am unable to upload outgoing messages to the server and I have a message stuck in the outbox. Clicking on the icon in the bottom left and corner of the screen merely turns me on or offline. Downloading is OK. I've checked the outgoing server settings and all seems to be correct.

Is it my imagination, or is there a setting that prevents automatic uploading to the server when the icon is clicked? If there is, I've been unable to find it.

Any help / suggestions will be greatly appreciated.

Regards

Jan

My thunderbird program has suddenly started to display the mail from only one of my four accounts. The accounts can be seen flashing behind the default on startup but I cannot find a way to display them as they were before and as they work on other machines I have. This is a toshiba laptop which has worked perfectly with thunderbird till now.

Thunderbird (now 102.9.0) appears to change structures/methods from time to time, leaving me unable to find mail folders. This time, creating a new folder does what it should do, but then I can't find the folder afterward. It's there somewhere, but Thunderbird has no tool to find a folder - nor to search for a folder, or to relocate a folder. I can tell the folder exists, because I can't create another one. It's there, somewhere.

Aside from opening folders from A-Z, there seems to be no quick way to find a new folder (nor any folder, for that matter) that I can discover. Any suggestions?

Thanks!