Thunderbird-Hilfeforum

(After the hacker attack we had to restore the encrypted mail from an older backup) The IMAP profile has been restored from backup, msgFilterRules.dat set as before backup, but incoming mail subject to filters remains in INBOX. But when manually running any filter, it moves particular message to the target folder. I've searched dozen of messages at support.mozilla.org for relevant topics, but my problem is not described.

The pattern of the rule that does not work: name="[rule name]" enabled="yes" type="17" action="Move to folder" actionValue="imap://account.name@mail.domain.cz/INBOX/existing destination folder" condition="AND (all addresses,contains,name@domain.cz) AND (all addresses,doesn't contain,my.name)"

All my colleagues on the same domain, with IMAP accounts, have this problem. TB 102.11.2 (64-bit) WIN 10

Is there any help? Thanks for the advice.

I have had several bouts of delayed or missing email. Below I document one of the most extreme delays, 18 days to get an email (don't tell USPS, they will get ideas).

My question is: How can I stop this?

thanks for your help

First a screen shot of part of my inbox on June 5...so I cant see have to paste an image, sigh.

--Imagine and image of inbox here showing two emails sent on May 17 received on June5th---

Second the the first part of the details of the two emails I received today, June 5th, sent on May17.

first email from Sherman Williams:

From - Mon Jun 5 11:24:16 2023 X-Account-Key: account5 X-UIDL: 342077 X-Mozilla-Status: 0001 X-Mozilla-Status2: 00000000 X-Mozilla-Keys: Received: from CO6PR14MB4435.namprd14.prod.outlook.com (2603:10b6:5:352::12)

by IA0PR14MB6234.namprd14.prod.outlook.com with HTTPS; Wed, 17 May 2023
15:10:31 +0000

Received: from GV3P280CA0078.SWEP280.PROD.OUTLOOK.COM (2603:10a6:150:a::26) by

CO6PR14MB4435.namprd14.prod.outlook.com (2603:10b6:5:352::12) with Microsoft
SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
15.20.6411.17; Wed, 17 May 2023 15:10:29 +0000

Received: from HE1EUR04FT025.eop-eur04.prod.protection.outlook.com

(2603:10a6:150:a:cafe::8f) by GV3P280CA0078.outlook.office365.com
(2603:10a6:150:a::26) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6411.18 via Frontend
Transport; Wed, 17 May 2023 15:10:27 +0000

Authentication-Results: spf=pass (sender IP is 135.84.218.45)

smtp.mailfrom=em.sherwin-williams.com; dkim=pass (signature was verified)
header.d=em.sherwin-williams.com;dmarc=pass action=none
header.from=em.sherwin-williams.com;compauth=pass reason=100

Received-SPF: Pass (protection.outlook.com: domain of em.sherwin-williams.com

designates 135.84.218.45 as permitted sender)

Second email, from Thermo works:

From - Mon Jun 5 11:24:15 2023 X-Account-Key: account5 X-UIDL: 342074 X-Mozilla-Status: 0001 X-Mozilla-Status2: 00000000 X-Mozilla-Keys: Received: from SA3PR14MB7122.namprd14.prod.outlook.com (2603:10b6:806:2f2::6)

by IA0PR14MB6234.namprd14.prod.outlook.com with HTTPS; Wed, 17 May 2023
15:06:14 +0000

Received: from BN8PR15CA0002.namprd15.prod.outlook.com (2603:10b6:408:c0::15)

by SA3PR14MB7122.namprd14.prod.outlook.com (2603:10b6:806:2f2::6) with
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6387.27; Wed, 17 May
2023 15:06:12 +0000

Received: from BN8NAM04FT011.eop-NAM04.prod.protection.outlook.com

(2603:10b6:408:c0:cafe::99) by BN8PR15CA0002.outlook.office365.com
(2603:10b6:408:c0::15) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6411.18 via Frontend
Transport; Wed, 17 May 2023 15:06:12 +0000

Authentication-Results: spf=pass (sender IP is 142.0.86.102)

smtp.mailfrom=bounce.thermoworks.com; dkim=pass (signature was verified)
header.d=thermoworks.com;dmarc=bestguesspass action=none
header.from=thermoworks.com;compauth=pass reason=109

Received-SPF: Pass (protection.outlook.com: domain of bounce.thermoworks.com

...again thanks for you help

My waitrose.com EMAP account with Plusnet is closing. I intend to replace it with gmail.com, which I previously established to support a mobile phone that I can no longer easily use for particular reasons and which I have now also installed into Windows 10 on my PC.

I envisage retiring my old account, whilst retain the complete 'Local Folders' Waitrose structure for reference and historical reasons, assuming that Gmail will establish separate storage to it's own rules, below (or above?) my history.

Is this a reasonable prospect and can you clarify if Gmail will take over my existing Inbox - Drafts - Sent - Junk and Deleted folders to it's use? Or will Gmail install a separate enviroment to it's own design and function?

And will Tbird continue to include my history folder-set along with the new, in the regular Profile Backups?

Hi folks!

I had to configure a new email which I run from the Thunderbird platform. I backed up a year's worth of emails in a ZIP file before deleting the old email (apparently I had to) and I have followed the instructions to import the old emails. The imported file appears in my 'local folders' section in Thunderbird but these files appear to be empty. I cannot find information or previous questions addressing this issue so I would appreciate any suggestions. The ZIP folder is smaller than 2GB.

Many thanks in advance!

Thunderbird Cannot send email with smtp.office365.com - I matched the setting with what office gives me. Still no luck

Hi there,

we have a problem with our work email. It is operated on Microsoft Office platform. However half of the people in our company uses Thunderbird over MS Outlook. Few days ago our mail clients stopped to work on Thunderbird. I enslose the screenshot. On Outlook its still fine and working. Licence with Microsoft is therefore valid. Ohter mails(my private mail, or my second wokr email) work with the Thundrbird still fine.

Can you please help us, working in Outlook is terrible and making my life hell. We would like to stay on Thunderbird. Thanks a lot and have a nice day, Petr.

I have just read that TB's policy is to delete messages in the trash after a certain amount of time.

I'm not sure what policy they follow for this, as the Activity Manager says "Deleted 1 message fom Trash", but does not let you know what msge was deleted. When I look at my trash, I can see I have things from YEARS ago, so I'm wondering what they follow to have things deleted.

However, in the end, I don't really like that TB deletes things even in my trash. I get this is to save space, but I personally do not care about space, and I use my emails like a database where I have saved myself from looking back into my trash and remembering something I failed to do for instance. Or even something I accidentally deleted and found it again.

Anyway, The fact that there is a setting in Account Settings -> Synchronization & Storage -> Do not delete any messages and TB still deletes the trash it its own discretion sucks.

I love TB and want to use it forever. Is there a place I can voice this to them and ask they provide an options to not deleted anything on any folders. Or maybe prompt to delete something first, show us what that email is.

I get I can create another folder, but I'm much happier just hitting the delete button, but know that this email will linger somewhere in another folder...

Thanks for reading

Please excuse my unfamiliarity with the technical vocabulary.

Earlier this year I switched on Thunderbird to see what new emails had arrived. It started downloading ALL my emails from two of the five email accounts I have. I have a lot of emails as the accounts date from 2010.

Because I was concerned that I might exceed limits on the number of emails I can store on Thunderbird I spent hours going through the different folders and deleting as many of the duplicates as I could.

I switched on Thunderbird today and saw that the same process was happening again. In the time it took me to click on 'Work Offline' it had downloaded 263 emails I already have!

I would be very grateful if someone could tell me:

How can I stop it downloading the hundreds of other old emails? How can I stop this process ever happening again? Why is it happening at all?

Thank you for taking the time to read my request.

For obvious reasons I have unticked the 'Email me when someone answers the thread' so I may be a little slow in acknowledging any responses.

I have used Thunderbird for MANY years, so I'm not new to it. When using address book I want to be able to select multiple non-contiguous addresses and send email to those addresses only. No matter which of the hints I try in your new instructions, I cannot get this to work. I select one address, press the appropriate key to select the next one, but then first one de-selects. I have spent LITERALLY hours experimenting in an attempt to get this feature to work.

It doesn't work on my iMac or my MacBook Pro, both of which are using the latest Mac OS and the latest Thunderbird release.

Help!

There is no 'delete' button choice in the customize menu bar options in the beta 114.0b6 (64-bit). Is there some other way to add that button to the bar or will that be added in future updates?

Suddenly, neither my wife or I can send emails to anyone with a gmail.com address. I even tried sending one to my own gmail account and it failed. We're both using the most current version of Windows and version 102.11.2 of Thunderbird. Here is failure message.

Diagnostic-Code: smtp; 550-5.7.26 This mail is unauthenticated, which poses a

   security risk to the 550-5.7.26 sender and Gmail users, and has been
   blocked. The sender must 550-5.7.26 authenticate with at least one of SPF
   or DKIM. For this message, 550-5.7.26 DKIM checks did not pass and SPF
   check for [montanapens.com] did not 550-5.7.26 pass with ip:
   [146.20.161.78]. The sender should visit 550-5.7.26
   https://support.google.com/mail/answer/81126#authentication for 550 5.7.26
   instructions on setting up authentication.
   i21-20020a05620a151500b0075c984c68d1si3680713qkk.545 - gsmtp

Hello

Can someone tell me if Thunderbird supports RFC 4021 to allow us setting the sensitivity level of a message ?

RFC Link : https://datatracker.ietf.org/doc/html/rfc4021#section-2.1.55 Related Microsoft webpage : https://support.microsoft.com/en-us/office/mark-your-email-as-normal-personal-private-or-confidential-4a76d05b-6c29-4a0d-9096-71784a6b12c1 Other mail clients support it : https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-faq177

But it seems TB doesn't support it... and this is usefull in my company (we setup rules based on it, like blocking forwards when "Personal" is set).

Thanks for the information

Dear Mozilla, Actually I have 2 instances of TB 102.11 on my Linux 22.04. One I guess the original, can be listed with apt list --installed and the other that I installed with flatpak flatpak list

Unfortunatellly I configured and starte to use the one cane from flatpak. I have set everything, mail rules, digital signature, . . . etc. Now the actual problem is that the ImportExportTools NG add-on is not able to export my mails. I guess the reason is that I have 2 installed TB instances on my machine. Please advise how I can realize which one I configured and use? 2nd request: how to remove the redundant TB instance while the necessary will not suffer any injury? Thanks. BR,

 Laci.

I have had the same issues with TB freezing and locking up my PC that many here have had. For me, this has now gone on for almost 3 years. I have done everything I can think of, and everything I have read about online to deal with the constant freezing. I have: --upgraded countless times (now on Ver 102.9.0, 64 bit, Win 10, 32GB RAM, 3TB hard drive) --reinstalled Thunderbird many times --deleted various profiles and created new ones, deleted various config files as suggested. --reinstalled Windows 10, upgraded all associated files, drivers, etc. --started Windows in Safe Mode --disabled all add-ons and extensions in TB --reset all toolbars and controls in TB --started Thunderbird in Troubleshoot Mode --gave an exception to TB in my Windows Defender [and turned off Defender entirely] --ran MANY virus scans --disabled ALL virus software

Thunderbird is the ONLY piece of software on this PC that locks it up. It exhibits the same behavior that many here are seeing: freezes when I try to click on something; freezes when I try to reply to an email; freezes for no apparent reason. I can't MAKE it freeze up... it just seems to do it at random, constantly. Right now, it's open on another screen and has been frozen for about 3 minutes, and just unfroze. Most of the time, it freezes so that I cannot shut TB down. It is completely unresponsive. Sometimes it will freeze the computer so that I cannot do ANYTHING... I cannot open Task Manager and force a shutdown. Eventually, it releases and works again, only to freeze up a few minutes later.

I'm pretty much out of ideas, but I continue to browse online, looking for answers. As I said, three years of this is enough, and I see complaints about this going back even further. I love Thunderbird. I'm a longtime user and have not found any email client that comes close to the way TB works for me, so I'm VERY reluctant to leave. But I'm really tired of being a beta tester. And yes, I have donated many times over the years, and I'm happy to do so. I'm not concerned with the money. I just want it to work like it used to. If you have any fresh ideas, I'm very open to hearing them. But a warning, that I have likely already tried the fixes offered. I appreciate any input, in any event.

So, unless a miracle comes along, I reckon I'll have to cut bait and find a replacement for Thunderbird. Thanks for allowing me to blow off some long-held frustration.

best,

--john

Clicking on a weblink in an email will open a new instance of Firefox, and bring me to my homepage. It should open a page in an existing instance, and open the intended webpage, not my homepage. I might have made a change in preferences that causes this behavior, but I'm not sure.

Thunderbird Linux 102.11.0 Firefox Linux 113.0.2 Linux Mint 21.1

My drafts folder on Thunderbird has gone blank. I cannot access them and the contents are not visible. When creating an email, its saying it cannot save the draft either, yet the number of drafts keeps increasing. Any assistance with this is most welcome!

In the junk settings the “enable adaptive junk mail controls for this account” box is unchecked. But still some important emails continue being blocked and they do not appear in the trash folder. Is there another way I can prevent TB from regulating my email? I appreciate any help with this.