If you’re having problems with the Private Network VPN, Mozilla Support may ask you to use the Debugging tool. Debugging is a troubleshooting tool that helps Mozilla’s engineers see what has gone wrong with the VPN so that they can fix it.
- Click on your profile avatar icon to expand the menu.
- This will generate a .zip file with logs to help Mozilla Support troubleshoot the problem. The logs don’t contain browsing information, logins or anything that identifies you or your activity. It only logs the VPN’s internal processes.
- Attach the .zip file to your support ticket.