I'm having problems with my Firefox Account

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Need help with Firefox Accounts? This article has some solutions to help you get started. If you don’t find an answer here, you can also get community support.

I’ve created a Firefox Account. What can I do with it?

First of all, thanks for signing up! We created a page to help you understand and make the most of all the great features Firefox Accounts has to offer:

Access Mozilla Services with a Firefox Account

I’m having trouble verifying my Firefox Account

When you sign up for a Firefox Account or if your sign in is blocked for security reasons, we will send you an email to confirm that you own the email address connected to the account. This page will help you with verification issues:

If you are still having trouble, try creating another Firefox Account with a different email address. You can also create a bugzilla.mozilla.org account and file a bug report under Product: Cloud Services, Component: Server: Firefox Accounts (you can use this link).

I received an email from Firefox Accounts. What should I do?

Firefox Accounts sends various emails for security purposes and to help guide your experience. You might receive the following emails:

"Verification code" email

When you receive an email from Firefox Accounts with a six-digit verification code, you must enter the 6-digit verification code on the sign-in page to confirm your account. You may receive a verification code email when you first sign up for a new Firefox Account or if you sign out and later sign back in to your Firefox Account.

FxA-NewAccount-VerificationCode-Email

"New sign-in to Firefox" email

You may receive a "New sign-in to Firefox" email with a Manage account button that links to the Firefox Accounts settings page.

FxAemail-NewSign-in

This can happen when you sign in to an existing Firefox Account using a new device or profile. If you are not sure why you received this email, we recommend that you reset your Firefox Account password and also change your email password.

"Finish creating your account" email

This email means someone created an account with your email address. If it was you, then please confirm your email.

If you are not sure, then do not click the Confirm email link in the Firefox Accounts email. If you confirmed the email by accident, then you should reset the Firefox Account password to avoid security issues.

"Secondary email added" email

You receive this notification when you add the second email to your account. Use button Verify account to confirm your sencond email:

verify the email

How do I change my Firefox Account password?

You can change your password from the Firefox Accounts settings page by following these steps:

  1. Click the Firefox Account icon in the toolbar.

    syncavatar logged out
  2. Click on Account Settings, then click Manage Account.
  3. On the Firefox Account page, click Change next to Password.
  4. Follow the steps to enter your old and new passwords, then click Change to finish.
  1. Click the Firefox Account icon in the toolbar.

    syncavatar logged out
  2. Click on Settings, then click Account Settings.
  3. On the Firefox Account page, click Change next to Password.
  4. Follow the steps to enter your old and new passwords, then click Change to finish.
  1. Click the Firefox Account icon in the toolbar.

    syncavatar logged out
  2. Click on Manage account.
  3. On the Firefox Account page, click Change next to Password.
  4. Follow the steps to enter your old and new passwords, then click Change to finish.

If you forgot your password, you will have to reset your Firefox Account.

How do I reset my Firefox Account?

Use the "Forgot password?" link on any Firefox Accounts sign-in page and follow the prompts to reset your password. This will reset your Firefox Account. Your personal data, such as bookmarks and logins, will no longer be synced to other devices (unless you reset your account with recovery keys). To learn more, see I've lost my Firefox Sync account information - What to do.

Can I change the email address for my Firefox Account?

Firefox Accounts lets you change your primary email address if you have a secondary email address registered for the account. For more information, see Change primary email address on Firefox Accounts.

How do I use Firefox Accounts on my devices?

For help setting up and using Firefox Accounts and Sync, see:

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