Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cant log on to netflix on firefox. can with any other browser. update coming for that?

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Madasan

more options

its not that your browser messes up (crashes) while watching netflix, or shows an error, it just wont log on to netflix on your browser. i can use ie or chrome and i don't have the problem. are you guys aware of this issue and if so is there an update in the works? thank you.

its not that your browser messes up (crashes) while watching netflix, or shows an error, it just wont log on to netflix on your browser. i can use ie or chrome and i don't have the problem. are you guys aware of this issue and if so is there an update in the works? thank you.

All Replies (1)

more options

Hi!

Hmm, it might be a problem with your add-ons. Can you try Firefox in Safe Mode to see if the problem goes away?

This is what you need to do:

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • Hold the Shift key when you open the Firefox desktop or Start menu shortcut.

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

Does Netflix work in Safe Mode? Cause if it does, then your problem is probably caused by an extension, and you will need to figure out which one. You can follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause. Or just report back here :)

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Hope that helps! Let me know if you made any progress.