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Thunderbird crashes when clicking on link in email. SOLVED by turning off hardware acceleration

  • 4 replies
  • 1 has this problem
  • 24 views
  • Last reply by Wayne Mery

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Thunderbird v31.4.0 Linux Mint Debian Edition 3.1.2-amd64 Cinnamon 2.0.14

When clicking on a link within an email, the system crashes and the monitor display displays jagged, diagonal lines. A cold boot is required. This can be repeated.

Same results running in Safe Mode.

Any ideas?

Thunderbird v31.4.0 Linux Mint Debian Edition 3.1.2-amd64 Cinnamon 2.0.14 When clicking on a link within an email, the system crashes and the monitor display displays jagged, diagonal lines. A cold boot is required. This can be repeated. Same results running in Safe Mode. Any ideas?

Modified by Wayne Mery

Chosen solution

try turning off hardware acceleration for the display driver. see https://support.mozilla.org/en-US/questions/1012145

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All Replies (4)

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Chosen Solution

try turning off hardware acceleration for the display driver. see https://support.mozilla.org/en-US/questions/1012145

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That did the trick!

A side note:

gfx.direct2d.disabled was not already listed in config so added the listing.

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gppixelworks,

Can you post your crash IDs please? See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

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(It's been a long time, so we're catching up) If you still have issues when using a current version, please create a new topic.