Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Google Apps Email to Earthlink fail when there is an attachment but not from gmail web interface.

  • No replies
  • 2 have this problem
  • 3 views
tomcox
tomcox
more options

When I use Thunderbird to send a Google Apps (mydomain.com) email to an Earthlink account and the email has an attachment, the message is never delivered. I get warnings over several days and then a permanent failure like the one below.

I have worked with Earthlink engineers and they proved that the issue is not theirs because I can send the same message using th Gmail web interface.

They point to either my ISP or my client setup - Thunderbird. I have used multiple setups in addition to those specified for the domain. I have turned on both POP and IMAP but the problem is only outgoing. Emails with small attachments or no attachments are delivered to the same account without issue.

Here is the failure message:

Delivery to the following recipient failed permanently: 

    user@earthlink.net

Technical details of permanent failure: The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [(5) mx2.earthlink.net. [209.86.93.227]:25: socket error] [(5) mx1.earthlink.net. [209.86.93.226]:25: socket error] [(5) mx4.earthlink.net. [209.86.93.229]:25: socket error] [(5) mx3.earthlink.net. [209.86.93.228]:25: socket error]

Original message -----

<snip>

Any thoughts or similar experience?

When I use Thunderbird to send a Google Apps (mydomain.com) email to an Earthlink account and the email has an attachment, the message is never delivered. I get warnings over several days and then a permanent failure like the one below. I have worked with Earthlink engineers and they proved that the issue is not theirs because I can send the same message using th Gmail web interface. They point to either my ISP or my client setup - Thunderbird. I have used multiple setups in addition to those specified for the domain. I have turned on both POP and IMAP but the problem is only outgoing. Emails with small attachments or no attachments are delivered to the same account without issue. Here is the failure message: Delivery to the following recipient failed permanently: user@earthlink.net Technical details of permanent failure: The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [(5) mx2.earthlink.net. [209.86.93.227]:25: socket error] [(5) mx1.earthlink.net. [209.86.93.226]:25: socket error] [(5) mx4.earthlink.net. [209.86.93.229]:25: socket error] [(5) mx3.earthlink.net. [209.86.93.228]:25: socket error] ----- Original message ----- <snip> Any thoughts or similar experience?