Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What is a contact number for Mozilla Thunderbird Support?

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by Zenos

more options

We need a phone number we can call for technical support. We can't send or receive email.

We need a phone number we can call for technical support. We can't send or receive email.

All Replies (1)

more options

Thunderbird does not have a helpline. This forum is the closest you'll get to "official" help.

There may be services out there who will take your money but none of them are sanctioned or approved.

For anyone here to be able to help you, you'll have to provide more information. Who is your email provider? What version of Thunderbird are you using and on what operating system? Is this affecting just one, or several computers?

Did anything change at the time it all stopped working?

Posting your Troubleshooting Information from an affected computer may be useful.

To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.

Modified by Zenos