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Outlook website won't load entire email, just first line

  • 6 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

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I have to view my work emails through the outlook company website, and the site loads fine...except when I go to view my long chain of emails, it only shows the first line, which is the date. All the other email contents don't show. I've cleared my cookies and history, etc, but it hasn't changed anything.

I have to view my work emails through the outlook company website, and the site loads fine...except when I go to view my long chain of emails, it only shows the first line, which is the date. All the other email contents don't show. I've cleared my cookies and history, etc, but it hasn't changed anything.

All Replies (6)

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Have you contacted its support?

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

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No, I haven't contacted its support, because it works fine in Chrome. I just recently switched back to FF after the update.

Looking at the screenshot, as you can see, it only shows the date, and every email under it does the same thing. For other emails that don't have a long string like that, the emails show up fine and everything is there, but I'm missing all the details from these reports from this specific string of e-mails.

Might need to start a new string, who knows. It's just odd that it shows up in Chrome but not FF.

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Double click on a message. What happens?


You can try out these e-mail browsers;

Windows Live Mail is part of Windows Live Essentials http://windows.microsoft.com/en-us/windows-live/essentials

Mozilla Thunderbird https://www.mozilla.org/en-US/thunderbird/

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It shows the same thing, just the first line. Same with all the other separate emails.

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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content.