Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thick grey border in compose window on new install of Thunderbird

  • 3 replies
  • 1 has this problem
  • 16 views
  • Last reply by bjackels5

more options

This is a new install of Thunderbird on a Windows 10 machine. When I open the compose window, there is a thick grey border around the From/To/Subject fields (left, top and right) (see screenshot).

If I enter Troubleshoot Mode and reload, then the border disappears. If I exit Troubleshoot Mode and reload, then the border reappears. There are 3 add-ons installed. If I disable these add-ons and reload, the grey border is still there. If I go into Troubleshoot Mode and select 'Permanently disable the add-ons' and 'Reset toolbars and controls', the grey border is still there. The only way to remove it is to enter Troubleshoot Mode and reload.

I have deleted the Thunderbird folder in %AppData% and reinstalled the program, but this has not helped. While I can still use the application, this border is a little ugly.

Any sugestions would be most welcome.

Thanks.

Damian

Attached screenshots

Chosen solution

Hardware acceleration, under Preferences/General/Indexing, is disabled in safe mode. Is it enabled in normal mode? If it is disable it and restart TB.

Read this answer in context 👍 2

All Replies (3)

more options

Chosen Solution

Hardware acceleration, under Preferences/General/Indexing, is disabled in safe mode. Is it enabled in normal mode? If it is disable it and restart TB.

Helpful?

more options

Perfect. That resolves the issue. Many thanks for the suggestion sfhowes. Much appreciated!

Helpful?

more options

I came to here for this exact reason, and the solution worked. Thank you so much!

I'm curious, though, why the hardware acceleration affects this border.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.