On Aug 14th 11 PM ET/Aug 15th 03:00 UTC, due to scheduled Firefox Account server maintenance, users may not be able to sign in or create a new subscription. This is expected to last approximately 30 minutes. Status updates can be found at https://status.vpn.mozilla.org or https://status.relay.firefox.com.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Microsoft 365 previously created folders not appearing in Inbox

  • No replies
  • 1 has this problem
  • 6 views
contact582
contact582
more options

I am using Thunderbird to access my emails from my Microsoft 365 (formerly Office 365) account. The problem I am running into is that my the folders that I CAN access on Outlook webmail don't appear under my Inbox in Thunderbird. I have tried adding the account then restarting Thunderbird as well as removing then re-adding the account. I have also tried right clicking on the email under Folders, hitting the Subscribe... button and hitting refresh. Just Trash there. None of my other folders. What can I do to fix this? Thanks!

I am using Thunderbird to access my emails from my Microsoft 365 (formerly Office 365) account. The problem I am running into is that my the folders that I CAN access on Outlook webmail don't appear under my Inbox in Thunderbird. I have tried adding the account then restarting Thunderbird as well as removing then re-adding the account. I have also tried right clicking on the email under Folders, hitting the Subscribe... button and hitting refresh. Just Trash there. None of my other folders. What can I do to fix this? Thanks!