Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Having difficulty with bookmarks

  • 7 replies
  • 1 has this problem
  • 36 views
  • Last reply by FredMcD

more options

Hello/hi Yesterday (Feb1) I had a functional problem with my email site (provider = Orange). Sorting it out with the technician obliged me to refresh Mozilla (for various reasons I'm still on Wndows 7), even though I saw that I had the latest version. I believe that I ticked all the right bowes when doing the Refresh. When it had completed my Orange function duly worked again - but! I could no longer see my (quite extenive) Bookmarks. There's no loner any button to enable me to Bookmark a current page.. My efforts via the drop-down Get-Help-on-Bookmarks function have not worked either. So, please, I need your help! Many thanks indeed for both your excellent browser and for the help which I hope will be forthcoming! Best wishes, PT.

Hello/hi Yesterday (Feb1) I had a functional problem with my email site (provider = Orange). Sorting it out with the technician obliged me to refresh Mozilla (for various reasons I'm still on Wndows 7), even though I saw that I had the latest version. I believe that I ticked all the right bowes when doing the Refresh. When it had completed my Orange function duly worked again - but! I could no longer see my (quite extenive) Bookmarks. There's no loner any button to enable me to Bookmark a current page.. My efforts via the drop-down Get-Help-on-Bookmarks function have not worked either. So, please, I need your help! Many thanks indeed for both your excellent browser and for the help which I hope will be forthcoming! Best wishes, PT.

Chosen solution

peter.townsend1 said

. . . the command which enables the Bookmaks to be shown at left of screen.

Do you mean the Bookmarks Sidebar? <Control> B

peter.townsend1 said

. . . it reveals only a list of the "Other Bookmaks" part of the old complete set

Have you tried selecting different folders in the folder 'tree' on the left?

Read this answer in context 👍 0

All Replies (7)

more options
more options

Hi FredMcD and thanks for your swift respnse and ideas. No, I don't see anything on the desktop called Olf Firebox. However I have sight of the Bookmaks backup file, where I see some 15 entries, identical in name and size, except for creation date, the last being yesterday, sometime shortly after I first fired up the PC and, with it, Mozilla. However, I have failed miserably to load this back up. I have equally failed both to re-install the command line symbol (3 forward slashes ?) and also failed with anything which enables me to show all stored bookmarks at left of screen (PF11 toggling did not produce any reseult). So please, tell me where I'm going wrong/missing out? Thanks again and very best; PeterT

more options

peter.townsend1 said

. . . . I have sight of the Bookmaks backup file

That should be a folder.

Restore Bookmark Backups

Firefox automatically makes backups of the bookmarks. These are stored in the bookmarkbackups folder.

Open the Bookmarks Manager; Press the Alt or F10 key to bring up the toolbar, and select Bookmarks. Hot key is <Control> (Mac=<Command>) <Shift> B. Firefox 84+ <Control> (Mac=<Command>) <Shift> O.

Once the window is open, at the top of the page, press the button labeled Import and Backup. Select Restore. From the list, pick the file you want and click it.

The backups are stored in a jsonlz4 file named something like this; bookmarks-2016-06-29_1424_enD1GTH ya0JmicnYWg4V4g==.jsonlz4

In this example; 2016-06-29 = date created, 1424 = number of entries.

https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

https://support.mozilla.org/kb/forum-response-recover-bookmarks-after-update

more options

Thanks again. I have duly gone through the steps of locating and selecting the latest (created 2/2) of the jsoniz24 files present on the destop in the target folder (they all contain 386 or 387 entries). I have gone through the Bookmanagers steps you showed me. And in the process I have managed to put back on the command line the Library symbol. However, when I click on that it reveals only a list of the "Other Bookmaks" part of the old complete set. The items still not in evidence are the key, regularly-consulted bookmarks, organised into folders - although bizarrely the "Other Bookmarks" number far less than 386. Also, I still see no sign of how to turn back on the command which enables the Bookmaks to be shown at left of screen. Your further advice will be much appreciated. Thank you and best wishes, PeterT.

more options

Chosen Solution

peter.townsend1 said

. . . the command which enables the Bookmaks to be shown at left of screen.

Do you mean the Bookmarks Sidebar? <Control> B

peter.townsend1 said

. . . it reveals only a list of the "Other Bookmaks" part of the old complete set

Have you tried selecting different folders in the folder 'tree' on the left?

more options

Hello FredMcD I have just posted a "Solved!" message but I wanted to be sure to express my thanks to you for your rapid and helpful replies to me. Your last piece (about <Control> B did the trick , enabling me to see and re-open principal bookmarks, all now safely visible left-of-screen and allowing us (machine shared with my wife) to navigate as before. Best wishes, Peter T

more options

Glad to help. Safe Surfing.