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Digital Check CX30 Scanner has communication error after Firefox latest update

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My Digital Check CX30 Scanner has a communication error come up when trying to scan checks. This only happened after the latest update. I called the bank and the scanner is not the issue, Firefox is the issue. The scanner works on Chrome but I'd rather not use it. Tried uninstalling and re-installing Firefox. Added the website to the exception list for blocking pop-ups, added it to the trusted sites list in ublock origin. Still doesn't work. My IT guy is stumped. Any ideas would be greatly appreciated.

Thank you.

My Digital Check CX30 Scanner has a communication error come up when trying to scan checks. This only happened after the latest update. I called the bank and the scanner is not the issue, Firefox is the issue. The scanner works on Chrome but I'd rather not use it. Tried uninstalling and re-installing Firefox. Added the website to the exception list for blocking pop-ups, added it to the trusted sites list in ublock origin. Still doesn't work. My IT guy is stumped. Any ideas would be greatly appreciated. Thank you.

Chosen solution

Hi, I'm not familiar with how the scanner works with a web page. Is the web page able to directly acquire the scan from the scanner, or does it work through saving an image file first and then uploading the image file?

You mentioned that a popup window would normally open. If you check this in Chrome, what kind of address is in the popup window? For example, a web address (http(s)://) or a file address (file:///).

In Firefox, you could check for error messages in the Web Console (Ctrl+Shift+K). This panel will collect a range of information from complete script failure errors to warnings to explanations why something wasn't loaded. Does there seem to be anything relevant to the scanning function?

More info on the Web Console: https://developer.mozilla.org/docs/Tools/Web_Console

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All Replies (4)

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Chosen Solution

Hi, I'm not familiar with how the scanner works with a web page. Is the web page able to directly acquire the scan from the scanner, or does it work through saving an image file first and then uploading the image file?

You mentioned that a popup window would normally open. If you check this in Chrome, what kind of address is in the popup window? For example, a web address (http(s)://) or a file address (file:///).

In Firefox, you could check for error messages in the Web Console (Ctrl+Shift+K). This panel will collect a range of information from complete script failure errors to warnings to explanations why something wasn't loaded. Does there seem to be anything relevant to the scanning function?

More info on the Web Console: https://developer.mozilla.org/docs/Tools/Web_Console

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When the check is scanned it displays an image. In Chrome the address for the pop up window is a web address. I will check the web console as well. Thank you for your response.

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This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. CaptureItems.aspx Some cookies are misusing the recommended “SameSite“ attribute 2 Loading failed for the <script> with source “https://localhost:58080/signalr/hubs”. CaptureItems.aspx:12:1 Empty string passed to getElementById(). 2 JavaScriptResourceHandler.ashx:571:17 This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. CaptureImageManager.aspx Cookie “SESSIONFISDIRECTMERCHANTWEB” will be soon rejected because it has the “SameSite” attribute set to “None” or an invalid value, without the “secure” attribute. To know more about the “SameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite CaptureImageManager.aspx >> [2/2/2022 1:40:35 PM] CaptureManager: Init() Capture.js:275:17 >> [2/2/2022 1:40:35 PM] CaptureManager: OnException() Capture.js:275:17 >> [2/2/2022 1:40:35 PM] OnExceptionEvent(): Communication failure with device. Capture.js:275:17

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This looks like the most relevant message:

lindsey4 said

Loading failed for the <script> with source “https://localhost:58080/signalr/hubs”. CaptureItems.aspx:12:1

If you try to open https://localhost:58080/signalr/hubs in its own tab, does Firefox display a script? (I'm not sure what the script should look like...)