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Cannot play certain videos--Please wait while the media loads.
Hi all, I have problems playing certain videos with FF 96.0.3 on 2 different Win 10 computers. Youtube videos, for example, play just fine. However, videos where I just get "Please wait while the media loads" include numerous training videos at support.microsoft.com. (I think I have trouble at other sites as well.) These videos play without any problems on Chrome and Edge. The problem just occurs with FF. I have found a work around, but it's a real pain. It may give someone a good clue as to what the problem is though. If I clear cached web content and cookies EACH time before playing a video and then reload the page, it works. Sometimes just clearing the cache will do the trick. Again, this must be done before each video. Things I have tried include (but are not limited to: reboot pc(s), refresh FF, turned auto play on & off, mute & unmute FF & plug-ins, allowed cookies and pop-ups, disabled ad blocker and other extensions, loaded a Flash Emulator plug-in, confirmed audio is working fine, turned off and on hardware acceleration. I love FF, but this is driving me nuts. I do not consider myself to be terribly tech savvy, but I'm willing to keep trying for a while longer. Any ideas would be greatly appreciated. Thanks, John
All Replies (6)
You should provide links to the videos you are having issues with.
Boot the computer in Windows Safe Mode with network support to see if that has effect.
Hi jonzn4suse and cor-el,
Thanks to both of you for your replies.
Here is a link to one of the videos: https://support.microsoft.com/en-us/office/welcome-to-your-email-c6c261e3-d50a-43a6-816f-35fe1e53acc6?wt.mc_id=otc_outlook#
And yes, it played in Safe Mode. I guess the task now is to figure out what program, setting, etc. is fouling up the operation? Any suggestions on where to start?
It works for me. A similar full browser screenshot would be nice to see.
Modified by jonzn4SUSE
Hi again jonzn4SUSE, Thanks for your continued help. A screenshot is attached.
It works in Windows Safe Mode. Did you ever try Firefox in Safe Mode? What security software are you running? Try turning off ETP and check for 3rd party cookies.