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Cannot play certain videos--Please wait while the media loads.

  • 6 replies
  • 1 has this problem
  • 11 views
  • Last reply by jonzn4SUSE

jh4850
jh4850
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Hi all, I have problems playing certain videos with FF 96.0.3 on 2 different Win 10 computers. Youtube videos, for example, play just fine. However, videos where I just get "Please wait while the media loads" include numerous training videos at support.microsoft.com. (I think I have trouble at other sites as well.) These videos play without any problems on Chrome and Edge. The problem just occurs with FF. I have found a work around, but it's a real pain. It may give someone a good clue as to what the problem is though. If I clear cached web content and cookies EACH time before playing a video and then reload the page, it works. Sometimes just clearing the cache will do the trick. Again, this must be done before each video. Things I have tried include (but are not limited to: reboot pc(s), refresh FF, turned auto play on & off, mute & unmute FF & plug-ins, allowed cookies and pop-ups, disabled ad blocker and other extensions, loaded a Flash Emulator plug-in, confirmed audio is working fine, turned off and on hardware acceleration. I love FF, but this is driving me nuts. I do not consider myself to be terribly tech savvy, but I'm willing to keep trying for a while longer. Any ideas would be greatly appreciated. Thanks, John

Hi all, I have problems playing certain videos with FF 96.0.3 on 2 different Win 10 computers. Youtube videos, for example, play just fine. However, videos where I just get "Please wait while the media loads" include numerous training videos at support.microsoft.com. (I think I have trouble at other sites as well.) These videos play without any problems on Chrome and Edge. The problem just occurs with FF. I have found a work around, but it's a real pain. It may give someone a good clue as to what the problem is though. If I clear cached web content and cookies EACH time before playing a video and then reload the page, it works. Sometimes just clearing the cache will do the trick. Again, this must be done before each video. Things I have tried include (but are not limited to: reboot pc(s), refresh FF, turned auto play on & off, mute & unmute FF & plug-ins, allowed cookies and pop-ups, disabled ad blocker and other extensions, loaded a Flash Emulator plug-in, confirmed audio is working fine, turned off and on hardware acceleration. I love FF, but this is driving me nuts. I do not consider myself to be terribly tech savvy, but I'm willing to keep trying for a while longer. Any ideas would be greatly appreciated. Thanks, John

All Replies (6)

jonzn4SUSE
jonzn4SUSE
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You should provide links to the videos you are having issues with.

cor-el
cor-el
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Boot the computer in Windows Safe Mode with network support to see if that has effect.

jh4850
jh4850 Question owner
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Hi jonzn4suse and cor-el,

Thanks to both of you for your replies.

Here is a link to one of the videos: https://support.microsoft.com/en-us/office/welcome-to-your-email-c6c261e3-d50a-43a6-816f-35fe1e53acc6?wt.mc_id=otc_outlook#

And yes, it played in Safe Mode. I guess the task now is to figure out what program, setting, etc. is fouling up the operation? Any suggestions on where to start?

Best, John

jonzn4SUSE
jonzn4SUSE
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It works for me. A similar full browser screenshot would be nice to see.

Modified by jonzn4SUSE

jh4850
jh4850 Question owner
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Hi again jonzn4SUSE, Thanks for your continued help. A screenshot is attached.

John

jonzn4SUSE
jonzn4SUSE
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It works in Windows Safe Mode. Did you ever try Firefox in Safe Mode? What security software are you running? Try turning off ETP and check for 3rd party cookies.