Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox update 97.0 for windows 10

  • 4 replies
  • 1 has this problem
  • 10 views
  • Last reply by DESKTOP

more options

Firefox update 97.0 for windows 10 is not loading

Firefox update 97.0 for windows 10 is not loading

Chosen solution

https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations

Read this answer in context 👍 0

All Replies (4)

more options

Have you tried Firefox in Safe Mode? What security software are you running? Have you tried Windows in Safe Mode?

more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}


A big issue of late is;

jscher2000 said

Could this be relevant? A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly: If you are still running an earlier release of Firefox, this would not be your issue.

bg07901 said

After consulting with WebRoot, they advised this was a known issue. The fix was to remove and reinstalled the WebRoot application.
more options

Chosen Solution

https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations

more options

UPDATE ON THIS DATE. PROVIDED A "FIX". FOR W10 (#97.0) NOT LOADING. THANKS!! GLENN