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Surfshark

  • 3 replies
  • 1 has this problem
  • 8 views
  • Last reply by jonzn4SUSE

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Hi, just bought a new laptop which is loaded with windows 11, and I cannot download Surfshark vpn, I go to google and it will not even open any surfshark page, I assumed it must be something to do with safesearch, so I clicked on the safesearch button but it does not give me the option to turn it off it just states 'You don't have permission to change your SafeSearch setting. It's locked by the device or network that you are browsing on' !! how do I get over this? any help appreciated,

Hi, just bought a new laptop which is loaded with windows 11, and I cannot download Surfshark vpn, I go to google and it will not even open any surfshark page, I assumed it must be something to do with safesearch, so I clicked on the safesearch button but it does not give me the option to turn it off it just states 'You don't have permission to change your SafeSearch setting. It's locked by the device or network that you are browsing on' !! how do I get over this? any help appreciated,

Chosen solution

I have now sorted this, and it should be noted as follows:- My ISP is Nowtv, when I signed up for it they have what is called 'Broadband Buddy' which is automatically set at 13 years of age!! this is the equivalent to safe search, so changed it to 18years and all ok. Thanks

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Screenshots of the issue would help.

Modified by jonzn4SUSE

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Chosen Solution

I have now sorted this, and it should be noted as follows:- My ISP is Nowtv, when I signed up for it they have what is called 'Broadband Buddy' which is automatically set at 13 years of age!! this is the equivalent to safe search, so changed it to 18years and all ok. Thanks

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Good job. Mark it as resolved.

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