Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

thunderbird failed to find settings for your email account 102.0.1

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by Wayne Mery

more options

I have been running TB 102.0 with no issues. Today TB updated to 102.0.1. TB no longer connects to my email. My ISP is Cox. I went into my Cox account and changed the password. Still unable to connect. I tried putting my credentials in (making sure they were identical to what has been working) and I receive the message "thunderbird failed to find settings for your email account". I am using imap.cox.net port 993 and SSL on the inbound side and smtp.cox.net port 465 SSL on the outbound side. Clearly I can access my email from a browser and I can access it from my iPad. What changed? What do I need to do differently? Thank you.

I have been running TB 102.0 with no issues. Today TB updated to 102.0.1. TB no longer connects to my email. My ISP is Cox. I went into my Cox account and changed the password. Still unable to connect. I tried putting my credentials in (making sure they were identical to what has been working) and I receive the message "thunderbird failed to find settings for your email account". I am using imap.cox.net port 993 and SSL on the inbound side and smtp.cox.net port 465 SSL on the outbound side. Clearly I can access my email from a browser and I can access it from my iPad. What changed? What do I need to do differently? Thank you.

Chosen solution

share666, Was this a pop account? Did you sort out your issue?

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

share666, Was this a pop account? Did you sort out your issue?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.