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Account Access

  • 13 replies
  • 0 have this problem
  • 3 views
  • Last reply by mjcstudios

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Can someone please assist with a support email or chat function, this support page is overcomplicated and ends in a loop.

Thanks

Can someone please assist with a support email or chat function, this support page is overcomplicated and ends in a loop. Thanks

Chosen solution

Well then my recovery attempt is pointless. Thanks

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There is no official email support, but if you could describe your question more fully, perhaps someone will be able to suggest a solution here (this is a public forum). Here's a link to your question for follow-up:

https://support.mozilla.org/questions/1384721

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Hi @jscher2000, so my issue is that i need to recover my Firefox Account. I have the email address and the password but i need to authenticate with my email however, Google being Google, I cannot recover my original Gmail account. I know this might be impossible but some level of tier support should be able to assist me with this. I can provide legal documentation that the account does belong to me.

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Lost email and lost password is a lost account. There's nothing that can be done here since gmail blocked your access. Gmail is the one you need to contact to fix your gmail issues.

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If you can't access the email address then your only option is to create a new Firefox Account with a email address you can confirm.

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Thats exactly the problem, we are in 2022 and if you lose access to 1 email you can't get anything back. its quite ridiculous.

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This isn't a firefox issue this is Gmail support to resolve your locked account.

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That doesnt solve my issue, to get into the email i need the passwords stored on my Firefox account. Its an endless loop.

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Your Firefox Account does not store your passwords, the functionality of Firefox Sync is to help sync passwords between devices - it is not designed as an online backup.

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so the autofill doesnt save passwords like chrome?

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If you have the credentials for a site saved in Firefox for Android, I would expect it to auto-fill the credentials or give you the option to use the saved password when you visit a website.

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so passwords is then stored where?

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On your device, in Firefox. if you open the Firefox for Android menu, select Settings and Logins and passwords, you will be able to see your saved user credentials.

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Well then my recovery attempt is pointless. Thanks

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