Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

lost bookmarks after password reset

more options

Hi, FF crashed yet again this month for no reason at all. And was unable to restart, said I can open a new profile. I tried signing in, but got "wrong password", so I tried reset. After password reset I lost all of my bookmarks, which I stored for 3 years for work. Thanks to this cr*p of a browser I am now unable to work! Can someone help restoring my profile settings and bookmarks or are they gone forever and I need to change a browser I use for work, because this bullsh*t is unacceptable?

Hi, FF crashed yet again this month for no reason at all. And was unable to restart, said I can open a new profile. I tried signing in, but got "wrong password", so I tried reset. After password reset I lost all of my bookmarks, which I stored for 3 years for work. Thanks to this cr*p of a browser I am now unable to work! Can someone help restoring my profile settings and bookmarks or are they gone forever and I need to change a browser I use for work, because this bullsh*t is unacceptable?

Chosen solution

Restore bookmarks from backup or move them to another computer https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

Or, see if the Profile Manager Page part of this solution will help - https://support.mozilla.org/en-US/questions/1387693

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Restore bookmarks from backup or move them to another computer https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

Or, see if the Profile Manager Page part of this solution will help - https://support.mozilla.org/en-US/questions/1387693

Helpful?

more options

Unfortunately, the only backup dates today. But the about:profiles did the trick! Thank you! <3

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.