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no images in emails Thunderbird 102.2.2 using Windows 11

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  • 0 have this problem
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  • Last reply by stu14

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I have tried everything that the Forums suggest but to no avail, even checking my AV isn't blocking things. It's all very well TB automatically blanking these images, but where is the control that allows us to overide it?!! This is getting very frustrating! If it can't/wont be fixed soon, then I'll have no option but to change my support for another email app. I can "Select All" in an email, copy & paste it to a Word Processor App like Textmaker and everything appears including images! So why not show them in the B***** emails?!!

I have tried everything that the Forums suggest but to no avail, even checking my AV isn't blocking things. It's all very well TB automatically blanking these images, but where is the control that allows us to overide it?!! This is getting very frustrating! If it can't/wont be fixed soon, then I'll have no option but to change my support for another email app. I can "Select All" in an email, copy & paste it to a Word Processor App like Textmaker and everything appears including images! So why not show them in the B***** emails?!!

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Are you referring to embedded images or remote images? If embedded, setting View>message body as>Original HTML should fix it. If Remote images, setting Tools>Settings>Privacy&Security and tick the box to allow remote images.

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Yep, tried ALL that, still no images in any email that comes with images like The Argus News and Ebuyer. I've even gone into "Config Edit" searched "Parts" and did as one person suggested, made absolutely no difference. Even images from Amazon emails don't show. To say I'm finding this really frustrating would be an understatement! The images are obviously there, hence being able paste an email into a Word Processor and seeing them. So there is obviously something that is preventing the "Viewing" of the images as oppose to completely blocking them out. I can still click on the "image box" and the URL link takes me to a web page in Firefox. Good one eh?! How's the headache coming on ;-)

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There are a couple of standard diagnostics to be used when things like this come up. The primary reason is the issue is rarely anything to do with Thunderbird.

  • Restart Thunderbird in troubleshooting mode from the help menu. If Thunderbird works like normal, there is probably an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the cause. Please post your results from this step.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. You appear to be using windows 10, so follow the instructions here. If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: Anti virus scanning, virus/malware, background downloads such as program updates and phishing and scam detection tools.

Again please post your results after completing this step. You should also try Thunderbird in troubleshooting mode at the same time as the operating system is in safe mode.

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Well, that was a bit scary. Rebooted my Windows 11 laptop into Safe+Networking, same result. Tried Troubleshooting mode with Add-ons disabled, same result. Managed to reboot system (the scary bit) eventually. Add-ons and Extentions all disabled, same result. Uninstalled TB, rebooted system, reinstalled TB, same result. I even did a System Restore, same result. I checked my backup desktop PC (Windows 10 OS), TB version 102.2.0(which I know was working ok) and got the same result. I also checked my Tablet, TB version 91.6, which showed the images, however they had disappeared the following day! I've come to the conclusion that whatever the cause is, is common to ALL versions of TB, ie the ISP or possibly a Firmware update on my Netgear Router. Whatever the cause is, it's damned annoying and the fact it's across various different versions, it can only be something that is common to all machines, i.e. the ISP. I'll be having "words" as soon as I get the time. In the mean time if anyone's got any other suggestions/ideas feel free to comment.

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Just a quick update on my previous. I installed "Mailbird", downloaded my emails and guess what. Got exactly the same result, i.e. no images in emails. This proves that it HAS to be a setting on the ISP servers. Am now waiting for a response from Plusnet. BTW, Mailbird is nice, but it's not Thunderbird!

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Right, problem solved-ish. Re my reference to the problem being a common denominator across all my machines, ergo my ISP. It has now dawned on me that the ISP is not the only common denominator, my Anti Virus is also a common denominator because it syncs with ALL the machines that have been installed with the same App! (Most AV's allow you to use the same license for multiple machines). As I said previously I'd ruled out the AV because of its settings, however, when I turned it off completely, low and behold the images came through in all the emails. Turning it back on and we're back to square One. I then had to narrow it right down because there are so many protection settings turned on, it's any wonder I can get on the Internet at all!! By trial and error (again!) I've narrowed it down to the "Web shield" protection, which in itself has a few things that can be turned off, enabling me to narrow things down even further and now, fingers crossed, legs crossed and touching wood, I believe I have solved the problem. So to some up. If you're having the same problem across Two machines or more, check what security Apps you have that sync across those machines. If it's occurring on those machines, turn it off for a few minutes and recheck your emails for image loading. If they load then you've hit the nail on the head, the only trouble is you might have to hit it a few more times i.e. drill down to find the exact cause as switching off your AV completely is not really an option.

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