Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost all emails, folders, addresses upgrading to 102.3.1 on Mac OS

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by ajexpress

more options

Upgraded to Thunderbird 102.3.1 on Mac. EVERYTHING disappeared . . . emails, folders, addresses, stored emails . . . there was nothing there when Thunderbird restarted.

HELP

Upgraded to Thunderbird 102.3.1 on Mac. EVERYTHING disappeared . . . emails, folders, addresses, stored emails . . . there was nothing there when Thunderbird restarted. HELP

All Replies (2)

more options

Go to Help > More Troubleshoot mode > about:profiles What profile names do you see there, and which one is shown as "in use"?

Helpful?

more options

x57lthc5.default-release ... shows as the default profile in use

w9c32ssz.default & epzqqizo.default-release-1 ... both show up below the "in use" profile, marked not default profile

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.