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Thunderbird can't update; asks for fresh copy

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  • Last reply by jhaber3

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I see this question has been asked often, but I can't find an answer. So apologies if I waste time repeating other threads.

I keep getting a popup on starting Thunderbird. If may not appear every time, but often. It tells me I cannot upgrade to the latest version and that I need to download a fresh copy. If I dismiss the pop-up, I can continue to use Thunderbird. And if I look under Help, About, it tells me that I have the latest version. If I look further, the version I do have is 102.2.2, which I gather is indeed the latest.

I had Thunderbird set to alert me to new versions so that I then set the upgrade in motion as I also do with Firefox. Of course, that made the popup's pronouncement of failure doubly puzzling, as I had not asked it to try. Further, just in case it might solve this issue, I changed settings so that Thunderbird would update automatically. That has not helped. Same popup message persists.

What can and should I do? Thank you,

I see this question has been asked often, but I can't find an answer. So apologies if I waste time repeating other threads. I keep getting a popup on starting Thunderbird. If may not appear every time, but often. It tells me I cannot upgrade to the latest version and that I need to download a fresh copy. If I dismiss the pop-up, I can continue to use Thunderbird. And if I look under Help, About, it tells me that I have the latest version. If I look further, the version I do have is 102.2.2, which I gather is indeed the latest. I had Thunderbird set to alert me to new versions so that I then set the upgrade in motion as I also do with Firefox. Of course, that made the popup's pronouncement of failure doubly puzzling, as I had not asked it to try. Further, just in case it might solve this issue, I changed settings so that Thunderbird would update automatically. That has not helped. Same popup message persists. What can and should I do? Thank you,

All Replies (6)

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Using AVG/Avast?

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As a matter of fact, yes. Suggestions. Dumping my anti-virus software isn't an option, surely.

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Dumping my anti-virus software isn't an option, surely.

That's exactly what I'd do. Alternatively see https://support.mozilla.org/en-US/questions/1384853#answer-1525849

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I appreciate the quick reply. That does sound promising. Let me follow the links as soon as I have a free moment and see what I can see. Adding an exception certainly sounds plausible, as perhaps does posting a query with AVG to see if can generate a more recent and helpful reply than in the past threads linked here. Thanks again,

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Personally I just adopted the use of Defender exclusively. It has no mail component because apparently Microsoft sees little point in it, and neither do I.

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Let me add additional information. As I learn more and if I need more of your advice, I can post a later reply as well.

I tried making an exception for thunderbird.net in AVG. It then automatically created two: http://thunderbird.net and https://thunderbird net. Of course, I can't rule out that this isn't adequate since, once we add those starters, the URL may well require www as well. But that's all I did for now. It did not resolve the problem. As I say, I get the pop-up only maybe once a day. (I presume that Thunderbird checks for updates only that often.) But after a day I did indeed get the pop-up just as before. As before, too, going to About reported no updates available.

Later today, I tried disabling AVG anti-virus (the only AVG component I have). I had been reluctant to do it because then I might have to wait a day to see if anything has changed. But in fact I got results right away. Now, on starting Thunderbird, right after disabling AVG, I did not get a pop-up -- not to tell me it had updated, not to ask me I wished to update, and not to tell me it was unable to update. But aha: now going to About reported an available update, and clicking allowed the update to proceed successfully. (It is now 102.3.2, where before it had been 102.2.2.)

So looks like you're right (thanks!), and we can put the problem down to a conflict with AVG. I have posted all this in the AVG support forum, asking for advice toward a resolution. We'll see!

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