Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Internet connection appears to be offline for Firefox Focus

  • No replies
  • 1 has this problem
  • 30 views
more options

Since yesterday afternoon, Firefox Focus, on both my iPhone and iPad, tells me “The Internet connection appears to be off-line.“ This happens for every website I try to access. My home network IS offline (since AT&T buried my new fiber cable yesterday afternoon), so my iPhone and iPad are both running on (Verizon) cellular data, with their Wi-Fi turned off. EVERY other browser connects just fine (Safari, Chrome, Firefox, DuckDuckGo). It’s only Focus, on these two devices, that suddenly can’t find a connection.

I’ve successfully used Firefox Focus for years without incident. Both devices are current, running Firefox Focus 105.0, with the iPhone on iOS 15.6.1 and the iPad on iOS 15.7. I tried shutting down and restarting the iPad, but it made no difference. I’d welcome any advice or help. Thanks.

Since yesterday afternoon, Firefox Focus, on both my iPhone and iPad, tells me “The Internet connection appears to be off-line.“ This happens for every website I try to access. My home network IS offline (since AT&T buried my new fiber cable yesterday afternoon), so my iPhone and iPad are both running on (Verizon) cellular data, with their Wi-Fi turned off. EVERY other browser connects just fine (Safari, Chrome, Firefox, DuckDuckGo). It’s only Focus, on these two devices, that suddenly can’t find a connection. I’ve successfully used Firefox Focus for years without incident. Both devices are current, running Firefox Focus 105.0, with the iPhone on iOS 15.6.1 and the iPad on iOS 15.7. I tried shutting down and restarting the iPad, but it made no difference. I’d welcome any advice or help. Thanks.