Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Accounts secondary email already in use?

more options

Hi, I tried to update my Firefox Accounts secondary email, but I got the error message This email was already confirmed by another user." That does not seem likely, as no one else has access to my secondary email account. Obviously, there's something I don't grasp here. How do I fix this?

Hi, I tried to update my Firefox Accounts secondary email, but I got the error message This email was already confirmed by another user." That does not seem likely, as no one else has access to my secondary email account. Obviously, there's something I don't grasp here. How do I fix this?
Attached screenshots

All Replies (5)

more options

Account access if the Primary doesn't work you can't change or update email address and since no one on Firefox can see nor access that email address there nothing more that can be done here.

Helpful?

more options

Bruce Girton said

Hi, I tried to update my Firefox Accounts secondary email, but I got the error message This email was already confirmed by another user." That does not seem likely, as no one else has access to my secondary email account. Obviously, there's something I don't grasp here. How do I fix this?

Maybe you created another Firefox account that makes use of that email address ?

Helpful?

more options

Hi, James,

I don't have a record of a separate account.

I tried logging in using the other email address and resetting the password, but I then got this error message:

Primary account email required for reset.

See attached image.

Regards,

Bruce

Helpful?

more options

You may need a fresh login to the accounts.firefox.com website, so if necessary try to logout and login again.

Helpful?

more options

Hi, Cor-El,

No joy there. I have signed out and signed in, even changed my password.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.