I totally screwed up my Thunderbird
THIS IS A VERY SERIOUS PROBLEM
I have been a satisfied Thunderbird user for more than ten years, I have made a large one-time donation and I also make a monthly donation.
Since I had my hip replaced ten days ago it is difficult for me to get to my office upstairs so yesterday I wanted to transfer some accounts to my notebook that I otherwise use in Thunderbird on my stationary work computer.
On some website I read instructions for copying a "profile" from a desktop computer (Windows 7 Pro 32 bit) to a laptop (Windows 10 Pro 64 bit). I don't know what I did wrong: all the desired accounts (four of them) appeared on the laptop but they all ask for passwords all the time and don't save or remember them.
Out of sheer stupidity I also updated the stationary computer to version 102.3.3 and also updated the version of the Mozilla browser. The end result is that now even on a stationary computer Thunderbird asks for passwords all the time and does not save them.
I also tested the transfer while entering passwords a few dozen times and somehow managed to forward one email from the archive on two accounts.
Today I tried to install an old version of Thunderbird (38 and/or 52) on a desktop computer from your website but it downloads version 102 every time.
We have our own e-mail server in the company and my colleague reset my password (just in case) and I entered the new/temporary password in the mail on my mobile phone (Blackberry) which after the change normally receives and sends e-mails. Blackberry of course worked normally all the time even with the old password.
PLEASE - PLEASE let me know the solution because I really do NOT WANT to use any other email app.
All Replies (3)
My suggestion is to reset the passwords. To do that, - first, backup profile. Ver 102 makes that easy from main panel - Tools>Export. - now, click tools>settings>privacy&security - click 'saved passwords' and then 'show passwords' - now, highlight all rows in your email accounts (both incoming and smtp servers) and delete them. - close and restart thunderbird. - Now, if angels are watching over us, the passwords will be accepted this time. - if everything works, you might want to make another backup of profile for future safety.
Thank you for your kind reply.
You didn't mention old versions anywhere in your answer: does this mean that even on my old desktop computer (Windows 7) version 102 will work correctly and there is no need to replace it with an older version?
I have not yet tried to apply your recommendation because I am not sure about the appropriate version.
I don't know. The thunderbird website lists Windows 7 as being supported, so I would assume it works. However, my suggested steps are not dependent on 102.