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I totally screwed up my Thunderbird

  • 3 replies
  • 0 have this problem
  • 11 views
  • Last reply by david

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THIS IS A VERY SERIOUS PROBLEM

Dear Sirs,

I have been a satisfied Thunderbird user for more than ten years, I have made a large one-time donation and I also make a monthly donation.

Since I had my hip replaced ten days ago it is difficult for me to get to my office upstairs so yesterday I wanted to transfer some accounts to my notebook that I otherwise use in Thunderbird on my stationary work computer.

On some website I read instructions for copying a "profile" from a desktop computer (Windows 7 Pro 32 bit) to a laptop (Windows 10 Pro 64 bit). I don't know what I did wrong: all the desired accounts (four of them) appeared on the laptop but they all ask for passwords all the time and don't save or remember them.

Out of sheer stupidity I also updated the stationary computer to version 102.3.3 and also updated the version of the Mozilla browser. The end result is that now even on a stationary computer Thunderbird asks for passwords all the time and does not save them.

I also tested the transfer while entering passwords a few dozen times and somehow managed to forward one email from the archive on two accounts.

Today I tried to install an old version of Thunderbird (38 and/or 52) on a desktop computer from your website but it downloads version 102 every time.

We have our own e-mail server in the company and my colleague reset my password (just in case) and I entered the new/temporary password in the mail on my mobile phone (Blackberry) which after the change normally receives and sends e-mails. Blackberry of course worked normally all the time even with the old password.

PLEASE - PLEASE let me know the solution because I really do NOT WANT to use any other email app.

Best regards,

                            Janez
'''THIS IS A VERY SERIOUS PROBLEM''' Dear Sirs, I have been a '''satisfied''' Thunderbird user for more than ten years, I have made a large one-time donation and I also make a monthly donation. Since I had my hip replaced ten days ago it is difficult for me to get to my office upstairs so yesterday I wanted to transfer some accounts to my notebook that I otherwise use in Thunderbird on my stationary work computer. On some website I read instructions for copying a "profile" from a desktop computer (Windows 7 Pro 32 bit) to a laptop (Windows 10 Pro 64 bit). I don't know what I did wrong: all the desired accounts (four of them) appeared on the laptop but they all ask for passwords all the time and don't save or remember them. Out of sheer stupidity I also updated the stationary computer to version 102.3.3 and also updated the version of the Mozilla browser. The end result is that now even on a stationary computer Thunderbird asks for passwords all the time and does not save them. I also tested the transfer while entering passwords a few dozen times and somehow managed to forward one email from the archive on two accounts. Today I tried to install an old version of Thunderbird (38 and/or 52) on a desktop computer from your website but it downloads version 102 every time. We have our own e-mail server in the company and my colleague reset my password (just in case) and I entered the new/temporary password in the mail on my mobile phone (Blackberry) which after the change normally receives and sends e-mails. Blackberry of course worked normally all the time even with the old password. '''PLEASE - PLEASE''' let me know the solution because I really do '''NOT WANT''' to use any other email app. Best regards, ''Janez''

All Replies (3)

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My suggestion is to reset the passwords. To do that, - first, backup profile. Ver 102 makes that easy from main panel - Tools>Export. - now, click tools>settings>privacy&security - click 'saved passwords' and then 'show passwords' - now, highlight all rows in your email accounts (both incoming and smtp servers) and delete them. - close and restart thunderbird. - Now, if angels are watching over us, the passwords will be accepted this time. - if everything works, you might want to make another backup of profile for future safety.

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Hi David,


Thank you for your kind reply.

You didn't mention old versions anywhere in your answer: does this mean that even on my old desktop computer (Windows 7) version 102 will work correctly and there is no need to replace it with an older version?

I have not yet tried to apply your recommendation because I am not sure about the appropriate version.


Best regards,

                                 Janez

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I don't know. The thunderbird website lists Windows 7 as being supported, so I would assume it works. However, my suggested steps are not dependent on 102.

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