Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Locked out: TBird says user name Not Valid. BUT it is!

  • 5 replies
  • 1 has this problem
  • 19 views
  • Last reply by Matt

more options

I've used TBird for years as my program for email. Monday, Oct. 24th, a window popped up, saying my "user name" was not valid. Another window said to "retry, change Pword" BUT I can go to the Centurylink.net web site for email, sign in, using my user name, and 'old' password and get in. It seems that the problem is with TBird or Centurylink. Century link is in progress of selling to Brighthouse. Note: on their email site, I've lost a lot of emails, but it seems to work. At least, I can receive and send emails thru their site! I've checked my TBird account for SMPT settings. (another window that pops up saying "check smtp settings") They are correct for highermark@embarqmail.com. the default setting reads:" Outgoing server-smpt.embarqmail.com(default). I just want someone to enable me to use my user name so I use TBird (with all my emails and info)......or tell me what to do.....or fix the problem.

 I may have to eliminate TBird program and try to start over, with importing? IF so, how can I delete the TBird program? I'm using Win. 10. Settings? mjm
I've used TBird for years as my program for email. Monday, Oct. 24th, a window popped up, saying my "user name" was not valid. Another window said to "retry, change Pword" BUT I can go to the Centurylink.net web site for email, sign in, using my user name, and ''''''old'''''' password and get in. It seems that the problem is with TBird or Centurylink. Century link is in progress of selling to Brighthouse. Note: on their email site, I've lost a lot of emails, but it seems to work. At least, I can receive and send emails thru their site! I've checked my TBird account for SMPT settings. (another window that pops up saying "check smtp settings") They are correct for highermark@embarqmail.com. the default setting reads:" Outgoing server-smpt.embarqmail.com(default). I just want someone to enable me to use my user name so I use TBird (with all my emails and info)......or tell me what to do.....or fix the problem. I may have to eliminate TBird program and try to start over, with importing? IF so, how can I delete the TBird program? I'm using Win. 10. Settings? mjm

All Replies (5)

more options

Is your User Name in TB the part of the address before the @ or the full email address? The latter is the correct format.

Helpful?

more options

Email address: highermark@embarqmail.com Outgoing server- smpt.embarqmail.com (Default) Note: I was able to straiten out highermark@outlook.com.....just now, filling out their form. outlook was another email address listed under embarqmail's address with TBird. Even though I can access emails by going directly to their webmail, I still can't send or receive with TBird! Appreciate your help, though meant well, didn't solve problem. mjm

Helpful?

more options

Helpful?

more options

Why not text this guy on Instagram MacDonald his one of the cyber tech support engineers he helped me with similar issue like this....... Very fast and reliable

Helpful?

more options

Related duplicate topics https://support.mozilla.org/en-US/questions/1396623 https://support.mozilla.org/en-US/questions/1396520 https://support.mozilla.org/en-US/questions/1394724

Posted images from https://support.mozilla.org/en-US/questions/1396623 Image from https://support.mozilla.org/en-US/questions/1396625 which is apparently an addendum to the previous posting.

What I am not seeing are the setting in outgoing server (SMTP) for the default SMTP server which is apparently not accepting connections in one error and does not recognize the username (whatever is entered in outgoing server (SMTP) is unknown) in another.

My assumption at this point is you have not corrected the information in the outgoing server (SMTP) part of account settings for this account as you were advised in https://support.mozilla.org/en-US/questions/1394724#answer-1543920 back in October having only referenced the incoming server settings in your more recent items.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.