Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

installation of Firefox is incompleet, Firefox starts but nothing functions, no sites, no settings

  • 3 replies
  • 0 have this problem
  • 11 views
  • Last reply by AliceWyman

more options

I try to install Firefox on a HP Z1 G8 desktop under Windows 11 Pro. The first time I get a warning that a .dll is not available or so (I dont know what this warning is precisely, becaus it pops up for 2 seconds only ) , and firefox is not well installed, reinstalling goes without warning, but still Firefox starts and then stay dead, no sites, no settings. I know the security in this computer is very thight, but other apps install without problem and functions.

Why Firefox cant be installed where other apps can ??????

who has experienced this also and has a clou ?? thanks Ferdinand

I try to install Firefox on a HP Z1 G8 desktop under Windows 11 Pro. The first time I get a warning that a .dll is not available or so (I dont know what this warning is precisely, becaus it pops up for 2 seconds only ) , and firefox is not well installed, reinstalling goes without warning, but still Firefox starts and then stay dead, no sites, no settings. I know the security in this computer is very thight, but other apps install without problem and functions. Why Firefox cant be installed where other apps can ?????? who has experienced this also and has a clou ?? thanks Ferdinand

Chosen solution

I found the advice to reinstall : Visual Studio 2015, 2017, 2019, and 2022 from Microsoft. It did the trick https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Read this answer in context 👍 0

All Replies (3)

more options

I could catch the pop-up it reads: The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem.

But reinstalling does not fix anything. Somebody understands the pop up message ?

Helpful?

more options

Chosen Solution

I found the advice to reinstall : Visual Studio 2015, 2017, 2019, and 2022 from Microsoft. It did the trick https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Helpful?

more options

Thanks for posting the solution.

This is a known issue. See: Bug 1624546 Include vcruntime140_1.dll for VS2019 16.5 x64 from the redist directory in the package and Bug 1691782 Fix missing vcruntime140_1.dll by shipping/running redistributable installer

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.