Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird 102.5 crashes at startup @ nsMsgDBFolder::RecursiveDelete

  • 6 replies
  • 0 have this problem
  • 22 views
  • Last reply by bud13

more options

Have one PC that thunderbird is crashing on. Program appears on the screen for a second or two then crashes, then I get the crash report popup. I tried starting thunderbird in safe mode and had the same results. Here are the last two crash reports, I have more if needed. bp-69869915-73ce-42e9-ab1b-30bbf0221122 bp-2b617d21-dc6c-4dcb-863f-27ff50221122

Thank you for any help that you may offer.

Have one PC that thunderbird is crashing on. Program appears on the screen for a second or two then crashes, then I get the crash report popup. I tried starting thunderbird in safe mode and had the same results. Here are the last two crash reports, I have more if needed. bp-69869915-73ce-42e9-ab1b-30bbf0221122 bp-2b617d21-dc6c-4dcb-863f-27ff50221122 Thank you for any help that you may offer.

Modified by Wayne Mery

Chosen solution

Must have been something in the profile that was causing the crash. I setup the account on a different pc and it worked fine. I then deleted the profile from the problem pc and copied the profile from the second pc and everything is working now.

Read this answer in context 👍 0

All Replies (6)

more options

bud13, I was actually looking at this a few days ago.

Does it still reliably crash? And what is your very first crash report ID?

Helpful?

more options

Wayne, yes it is still crashing, todays crash bp-e16116e8-ec48-440e-8744-9daf10221128. The earliest one that I see is bp-e37b8faa-747e-4bef-9bbe-974ad0221110. Hope this helps. Thank you

Helpful?

more options

bud13 said

]The earliest one that I see is bp-e37b8faa-747e-4bef-9bbe-974ad0221110. Hope this helps. Thank you

Prior to your earliest crash on Nov 10, can you estimate how long had you been on version 102, and had you been keeping up with updates?

Helpful?

more options

Helpful?

more options

It's on the "release update channel" so I don't know when it updated.

Modified by bud13

Helpful?

more options

Chosen Solution

Must have been something in the profile that was causing the crash. I setup the account on a different pc and it worked fine. I then deleted the profile from the problem pc and copied the profile from the second pc and everything is working now.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.