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102.5

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When I started my computer this morning and opened Thunderbird, it showed an update to 102.5 32bit. My Thunderbird is blank yet I can hear it say I have new mail. I am on an Acer laptop running Win10, 64bit. I have restarted Thunderbird and computer more than once, but when I click HELP and "about Thunderbird" it shows "restart to update Thunderbird".

UPDATED I downloaded 102.5 64 bit, but still have the same result. Only the folder column shows, but nothing in it. The same result when I click HELP and "about Thunderbird" it shows "restart to update Thunderbird". I can still open my address book, and my calendar...I really don't want to lose either of those. I am adding two more images, one a screenshot of the opened Thunderbird. Any help would be greatly appreciated. Thank you.

When I started my computer this morning and opened Thunderbird, it showed an update to 102.5 32bit. My Thunderbird is blank yet I can hear it say I have new mail. I am on an Acer laptop running Win10, 64bit. I have restarted Thunderbird and computer more than once, but '''when I click HELP and "about Thunderbird" it shows "restart to update Thunderbird".''' UPDATED I downloaded 102.5 64 bit, but still have the same result. Only the folder column shows, but nothing in it. The same result ''when I click HELP and "about Thunderbird" it shows "restart to update Thunderbird". I can still open my address book, and my calendar...I really don't want to lose either of those. I am adding two more images, one a screenshot of the opened Thunderbird. Any help would be greatly appreciated. Thank you.
Attached screenshots

Modified by cc^

Chosen solution

That error message does mention many things to do with the calendar.

Have you ever used the Calendar ?

  • Menu icon > Help > More Troubleshooting Information
  • Under 'Application Basics' - half way is Profile Folders - click on 'Open Folder' (Windows OS)

In a Mac it may be called 'Open Finder' In Linux it may be called 'Open directory'

window opens showing contents of your profile name folder

  • Exit Thunderbird now - this is important
  • click on 'calendar-data' folder to see contents.

The file called 'local.sqlite' has all calendar stuff.

  • Please rename the 'local.sqlite' as 'local.sqlite.old'
  • Click on 'backup' folder

You should see a file called 'local.v22.sqlite'

  • Copy the 'local.v22.sqlite' file
  • go back up to the 'calendar-data' folder
  • paste the 'local.v22.sqlite' file into the 'calendar-data' folder
  • then rename the 'local.v22.sqlite' file as 'local.sqlite'

start Thunderbird using 'Run as Adminstrator'. Note: right click on Thunderbird icon and it should offer 'Run as Adminstrator'.

Please report on results.

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check the error console and post an image of what it shows. 'Tools' > 'Developer Tools' > 'Error Console'

Sometimes deleting specific files and restarting using 'Run as Adminstrator' works.

In other cases, there is a problem with the calendar, so needing to replace a file with a backup and then start using 'Run as Adminstrator'.

I can offer more specific advice after seeing what is shown in the Error console.

This has been reported as a bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1789326

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Thank you for your response. Here is what I found:

Modified by cc^

Helpful?

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Chosen Solution

That error message does mention many things to do with the calendar.

Have you ever used the Calendar ?

  • Menu icon > Help > More Troubleshooting Information
  • Under 'Application Basics' - half way is Profile Folders - click on 'Open Folder' (Windows OS)

In a Mac it may be called 'Open Finder' In Linux it may be called 'Open directory'

window opens showing contents of your profile name folder

  • Exit Thunderbird now - this is important
  • click on 'calendar-data' folder to see contents.

The file called 'local.sqlite' has all calendar stuff.

  • Please rename the 'local.sqlite' as 'local.sqlite.old'
  • Click on 'backup' folder

You should see a file called 'local.v22.sqlite'

  • Copy the 'local.v22.sqlite' file
  • go back up to the 'calendar-data' folder
  • paste the 'local.v22.sqlite' file into the 'calendar-data' folder
  • then rename the 'local.v22.sqlite' file as 'local.sqlite'

start Thunderbird using 'Run as Adminstrator'. Note: right click on Thunderbird icon and it should offer 'Run as Adminstrator'.

Please report on results.

Helpful?

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Thank you so very much. I am not very handy with technology (due to advanced age) but you explained it in terms I was able to follow, even though a bit hesitantly so that I made sure I did each step correctly.

I heaved a huge sigh of relief when Thunderbird opened looking "normal" again. I do use my calendar a lot (google calendar) and was relieved to find it still works like before.

I cannot thank you enough for enabling me to use Thunderbird again!!

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