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Still getting Newsletter Emails after unsubscribing

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  • 16 have this problem
  • 82 views
  • Last reply by James

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I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has been leaked).

This is an incredibly bad user experience and to my knowledge illegal in the EU.

I'm probably still within that journey but the journey should terminate the moment I clicked unsubscribed.

I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has been leaked). This is an incredibly bad user experience and to my knowledge illegal in the EU. I'm probably still within that journey but the journey should terminate the moment I clicked unsubscribed.

Chosen solution

There is no way to unsubscribe from these Superpower emails.

However, after Superpower #5, those emails stop. I received these when I made my Firefox account and was also unable to unsubscribe from them even though each email gave the option to. After the fifth, I haven't gotten any emails based on my communication preferences.

Mozilla really needs to change this, Maybe condense all 5 emails into a single message included in the setup email, or actually opt people out when they opt out (crazy idea, I know). It is very annoying and deceptive to give the option to unsubscribe to then have more emails follow. Whoever came up with the idea and execution did not think it through.

Read this answer in context 👍 8

All Replies (4)

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Screenshot of your notification saves?

Have you looked through this FAQ? https://support.mozilla.org/en-US/kb/push-notifications-firefox

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Chosen Solution

There is no way to unsubscribe from these Superpower emails.

However, after Superpower #5, those emails stop. I received these when I made my Firefox account and was also unable to unsubscribe from them even though each email gave the option to. After the fifth, I haven't gotten any emails based on my communication preferences.

Mozilla really needs to change this, Maybe condense all 5 emails into a single message included in the setup email, or actually opt people out when they opt out (crazy idea, I know). It is very annoying and deceptive to give the option to unsubscribe to then have more emails follow. Whoever came up with the idea and execution did not think it through.

Modified by Chris

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Glad to hear you were going through the same Chris.

Makes me optimistic it will stop soon.

What a great introduction to Firefox. Makes me regret my decision instantly ;)

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jkl123 said

I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has been leaked). This is an incredibly bad user experience and to my knowledge illegal in the EU. I'm probably still within that journey but the journey should terminate the moment I clicked unsubscribed.

This is with Firefox` Account? https://support.mozilla.org/en-US/kb/manage-newsletter-and-email-preferences

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