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Firefox iOS crashes after having activated syncronization and keeps crashing every 3 seconds

  • 3 replies
  • 2 have this problem
  • 27 views
  • Last reply by Luca

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I have tried to reinstall the application, but it doesn't seem to work. Whenever I start again to sync my account in Firefox for iOS it begins to stop unexpectedly; after 2 to 3 seconds that I reopen the browser, it asks if I want to restore the previous (empty) session and then - without any input from me - it crashes again. I've tried everything, but seems that nothing works after syncronization. Present configuration: iOS 16.1.1 iPhone 13 firefox for iOS: version 107.2

I have tried to reinstall the application, but it doesn't seem to work. Whenever I start again to sync my account in Firefox for iOS it begins to stop unexpectedly; after 2 to 3 seconds that I reopen the browser, it asks if I want to restore the previous (empty) session and then - without any input from me - it crashes again. I've tried everything, but seems that nothing works after syncronization. Present configuration: iOS 16.1.1 iPhone 13 firefox for iOS: version 107.2
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Chosen solution

Hi

I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your iOS device and Firefox for iOS to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not help, open the iOS Settings app, select General then iPhone Storage. Find Firefox and select Offload App. Does this help?

Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS:

  1. Launch Firefox.
  2. Open Settings.
  3. Scroll down to Version and tap it several times.
  4. Scroll down and hit "Debug: copy log files to app container". This triggers the logs to be saved into the Documents folder.
  5. Open the Files App on your iOS device and navigate to Fennec > Logs. You can see the different logs files here, which you can export using the share menu from Apple to a desktop computer.
  6. Open the file and replace any email address with XXXXXXXXX - and keep a copy of this report.
  7. Copy and past the full report into https://paste.mozilla.org/, setting the two options at the top to Plain Text and Expire in one week.
  8. Select Paste Snippet on the right hand side, then copy and past the link into a reply to this thread.

I hope that this helps.

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Chosen Solution

Hi

I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your iOS device and Firefox for iOS to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not help, open the iOS Settings app, select General then iPhone Storage. Find Firefox and select Offload App. Does this help?

Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS:

  1. Launch Firefox.
  2. Open Settings.
  3. Scroll down to Version and tap it several times.
  4. Scroll down and hit "Debug: copy log files to app container". This triggers the logs to be saved into the Documents folder.
  5. Open the Files App on your iOS device and navigate to Fennec > Logs. You can see the different logs files here, which you can export using the share menu from Apple to a desktop computer.
  6. Open the file and replace any email address with XXXXXXXXX - and keep a copy of this report.
  7. Copy and past the full report into https://paste.mozilla.org/, setting the two options at the top to Plain Text and Expire in one week.
  8. Select Paste Snippet on the right hand side, then copy and past the link into a reply to this thread.

I hope that this helps.

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I've dove what you asked, I've just sent some log files through the Firefox paste. Although, I tried to accomplish the operation you asked also after the crash had happened, but I cannot get into the settings of the application because in less than a second the app crashes again. I hope what I sent will be helpful! Keep me posted. The link: https://paste.mozilla.org/tQEG15zq

Modified by Luca

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Now it seems to be solved, thanks!

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