Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost recovery Application

  • 1 reply
  • 0 have this problem
  • 8 views
  • Last reply by Dropa

more options

I am connected on my firefox account on both my computers but I am unable to connect the same account on firefox mobile. This is because I don't have access to the two-step authentication app that I do not remember even setting up. I have access to my email associated with the account and I have 10 digit recovery codes but none of them worked to recover my account.

So I am not locked out but I am unable to connect on new devices because I have no idea what app I used to set up 2 step authentication.

I am connected on my firefox account on both my computers but I am unable to connect the same account on firefox mobile. This is because I don't have access to the two-step authentication app that I do not remember even setting up. I have access to my email associated with the account and I have 10 digit recovery codes but none of them worked to recover my account. So I am not locked out but I am unable to connect on new devices because I have no idea what app I used to set up 2 step authentication.

All Replies (1)

more options

This is considered lost account as Firefox forum is just end user help not a help request recovery. And if the reset and codes don't work there's nothing more that can be done here.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.