Single tab crashes to a black screen
I am running Firefox 107.0.1 (64 bit) on a Dell Inspiron i7 10th gen with 12 GB RAM. Windows Edition Windows 11 Home Version 22H2 Installed on 11/1/2022 OS build 22621.819 Experience Windows Feature Experience Pack 1000.22636.1000.0
Recently have had new issue with websites, like the NYTimes, which run live video embedded in the site. The entire screen will go black and cannot be retrieved. But the system is not down, I can toggle to another application, and then when I go back to the Firefox, I can "save" it by quickly selecting a different tab. If I wait a few seconds, however, the offending tab will crash again. The other symptom is that after this happens, the entire screen in any application seems to be unstable, with transient fuzziness of the fonts, just a for a few seconds, whenever the focus of the screen is moved or changed.
This problem does not occur in "Troubleshoot Mode", but I have gone through all the recommended step by step eliminations of possible plug ins, extensions, Norton, firewalls, refreshes, start up cache clearing, cookie clearing, to no avail. Cannot find discussion of this problem in Support. I do not experience the problem if I run the offending website in Edge. Any suggestions most appreciated, txs!
All Replies (2)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
So the problem is not that all of Firefox crashes; it is the single tab containing the offending website. It goes black. If I Ctl + tab to another tab, Firefox displays again. And if it try to return to the offending website, it remains black.
I have determined that the "auto-play" setting can prevent this by turning it off for video.