Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Extension scam

  • 2 replies
  • 0 have this problem
  • 10 views
  • Last reply by James

more options

To: Firefox company Hello My name is Hossein Razeghi and I’m from Iran. In the last two days, I installed a browser extension called Trust Wallet. Unfortunately, the extension was infected with a virus and when I entered my 12 key password, all my data was stolen, today I found that they stole all the money I had. As you probably heard we are struggle with high inflation and unstable economy in Iran because of Global sanctions, my salary is about less than 150 dollar per month, so i decided to save what earn by USDT in my trust wallet to protect it from 60% present annually inflation and now my money months of hard work gone by a an scam extension, I know that I probably can not do anything to back what I lost because nobody wouldn’t accept the responsibility, but my only hope is maybe there be someone that could so something for me, honestly it was all I had after four month hard work.

I don’t know if there is any protocol for Supervision of this kind of extensions, Firefox has a good reputation in the world for many years and I need your help. Please, if you can do something, give me an answer to send you more detail. It’s my email: [email removed from public] My phone number: [phone# removed from public]

To: Firefox company Hello My name is Hossein Razeghi and I’m from Iran. In the last two days, I installed a browser extension called Trust Wallet. Unfortunately, the extension was infected with a virus and when I entered my 12 key password, all my data was stolen, today I found that they stole all the money I had. As you probably heard we are struggle with high inflation and unstable economy in Iran because of Global sanctions, my salary is about less than 150 dollar per month, so i decided to save what earn by USDT in my trust wallet to protect it from 60% present annually inflation and now my money months of hard work gone by a an scam extension, I know that I probably can not do anything to back what I lost because nobody wouldn’t accept the responsibility, but my only hope is maybe there be someone that could so something for me, honestly it was all I had after four month hard work. I don’t know if there is any protocol for Supervision of this kind of extensions, Firefox has a good reputation in the world for many years and I need your help. Please, if you can do something, give me an answer to send you more detail. It’s my email: [email removed from public] My phone number: [phone# removed from public]

Modified by James

All Replies (2)

more options

Unfortunately Addon or extension issues need to contact the developer to fix or report malware on their Addons. Firefox can't help in this situation.

Helpful?

more options

hosseinrazegh said

I don’t know if there is any protocol for Supervision of this kind of extensions, Firefox has a good reputation in the world for many years and I need your help. Please, if you can do something, give me an answer to send you more detail.

If this was an Extension installed from addons.mozilla.org then perhaps you can try posting at https://discourse.mozilla.org/c/add-ons/35 for help.

Also you should not post your email and phone# on a public forum.

Modified by James

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.