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Not able to unlock Access to Saved Logins

  • 5 replies
  • 0 have this problem
  • 30 views
  • Last reply by Paul

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Recently I found that I can't access to on all saved loigns and password on my phone Android Samsung. The face recognition pops out but failed to recognize and allow me to go the list. ... all things are correct on my phone. The face recognition is working, one time un-install Firefox and Re-install again, nothing fixed.

There is no other solution that even can use my pattern to unlock.

Couldn't make screen shot, the security features not allow me to do.

Recently I found that I can't access to on all saved loigns and password on my phone Android Samsung. The face recognition pops out but failed to recognize and allow me to go the list. ... all things are correct on my phone. The face recognition is working, one time un-install Firefox and Re-install again, nothing fixed. There is no other solution that even can use my pattern to unlock. Couldn't make screen shot, the security features not allow me to do.

All Replies (5)

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I need to tap that face recognition security pop-up to confirm and continue to viewing the logins. Doesn't that work for you ?

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No, is poped up but not working

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Hi

Thank you for your question.

Do you have the user credentials saved in Firefox for Android?

In the Logins and Passwords option in the Firefox for Android Settings menu, do you have "Autofill in Firefox" selected?

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Here is my screen shot

Helpful?

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Hi

This is something that our developers are aware of and are looking into. You can follow progress on this and add comments at:

https://bugzilla.mozilla.org/show_bug.cgi?id=1817926

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