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Wrongful billing

  • 4 replies
  • 1 has this problem
  • 17 views
  • Last reply by jeh7554

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Whomever:

For the past two months, I am being billed for your VPN app and have not ordered it; NOT EVER. I is not on my Samsung Galaxy Note 20 Ultra5G app list, or anywhere else on any of my computers. Attendant to canceling and refunding the past 2 billings which were paid via one of my internet apps, I would also like a copy of whatever evidence you have that initiated your billing me for this VPN app.

I want it fixed as soon as possible.

Thank you.

L Nelson : l_n@comcast.net

Whomever: For the past two months, I am being billed for your VPN app and have not ordered it; NOT EVER. I is not on my Samsung Galaxy Note 20 Ultra5G app list, or anywhere else on any of my computers. Attendant to canceling and refunding the past 2 billings which were paid via one of my internet apps, I would also like a copy of whatever evidence you have that initiated your billing me for this VPN app. I want it fixed as soon as possible. Thank you. L Nelson : l_n@comcast.net

All Replies (4)

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Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:

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flygabjorn said

Whomever: For the past two months, I am being billed for your VPN app and have not ordered it; NOT EVER. I is not on my Samsung Galaxy Note 20 Ultra5G app list, or anywhere else on any of my computers. Attendant to canceling and refunding the past 2 billings which were paid via one of my internet apps, I would also like a copy of whatever evidence you have that initiated your billing me for this VPN app.

So either you purchased the Mozilla VPN on Google play store where your credit card is attached to account and allowed it or you purchased it from mozilla website https://www.mozilla.org/products/vpn/ where you would have needed to add credit card information to download.

Also this section you posted in was support of Android Firefox as Mozilla VPN has its own section on https://support.mozilla.org/en-US/questions/new as was noted above.

Modified by James

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For the past few months I have been double billed to my credit card. Both time on the charge are identical

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I can not figure out how to get to billing.

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