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I cannot download .pdf files with 3.6.13, but I can with Internet Explorer

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I just installed 3.6.13, but had problem with 3.6.12. The screen turns black when the download "starts" and Done appears at the bottom of the screen. Running the Windows Task Manager shows only a less than 1 box spike. Sometimes the screen then goes white seconds later; sometimes it remains black until the screen is "clicked" (possibly has to do with the size of the download).

I just installed 3.6.13, but had problem with 3.6.12. The screen turns black when the download "starts" and Done appears at the bottom of the screen. Running the Windows Task Manager shows only a less than 1 box spike. Sometimes the screen then goes white seconds later; sometimes it remains black until the screen is "clicked" (possibly has to do with the size of the download).