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Get a black screen with a colored border saying that mozilla is not responding. Any help would be appreciated.

  • 4 replies
  • 13 have this problem
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  • Last reply by fathomatom

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Start firefox and get to homepage . When proceeding to another link or page firefox stops responding and I get a black screen with a colored border stating at the top of the page that mozilla is not reponding. Try to go back to home page and mozilla shuts down. Any help would be appreciated. Prefer to use firefox over internet explorer in which case the problem is not duplicated. IE9 works fine. Long time firefox user and hope to continue to be. Thanks Ted

Start firefox and get to homepage . When proceeding to another link or page firefox stops responding and I get a black screen with a colored border stating at the top of the page that mozilla is not reponding. Try to go back to home page and mozilla shuts down. Any help would be appreciated. Prefer to use firefox over internet explorer in which case the problem is not duplicated. IE9 works fine. Long time firefox user and hope to continue to be. Thanks Ted

All Replies (4)

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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

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Thanks for your response to my problem but I've already tried that route to no avail. Thanks anyway and have a good day!

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Create a new profile as a test to check if your current profile is causing the problems.

See Basic Troubleshooting: Make a new profile:

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See:

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I created an account just to say that firefox is not what it used to be and I'm very disappointed in it and it's developers. I've been with firefox since the day of it's launch. Every new version after firefox 2 has been a let down--- what's the point when I get the same type of ridiculous crashes and freezes? What really annoys me is when I click "new" to create a new message to send within hotmail and it freezes for about 30 seconds to a minute. This happens every time without fail! I've updated a newer version 3 times and still the same thing. I've noticed that there have been more new releases, but I'm now convinced that it's only for show--- trying to stack up to Opera. Firefox copies off of Opera a lot, but it's too bad the developers can't copy it's stability. Who wants to have to read through forums looking for a fix... who has time for that? I don't want to, but I'm really considering leaving firefox for good. Please, get it together and FIX firefox.