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My Amazon Seller Account won't "save" my inventory sorting preferences and Amazon says to clear cache but still won't work.

  • 3 replies
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

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I have had Amazon "seller support" looking at this issue for two weeks. In my seller account...I cannot "save" preferences to sort my inventory resulting in a BIG mess when trying to list new items etc. I can sort on my husbands pc so they said it's on my end. They suggested clearing cache...which I did...before I ever contacted them. Duh! However...still won't work and as Amazon seller support is almost entirely in India...I'm tired. I need to be able to work. I can't keep trying to work like this.

I have had Amazon "seller support" looking at this issue for two weeks. In my seller account...I cannot "save" preferences to sort my inventory resulting in a BIG mess when trying to list new items etc. I can sort on my husbands pc so they said it's on my end. They suggested clearing cache...which I did...before I ever contacted them. Duh! However...still won't work and as Amazon seller support is almost entirely in India...I'm tired. I need to be able to work. I can't keep trying to work like this.

Chosen solution

You're welcome

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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Such details may be stored in a cookie.

  • Create an allow cookie exception to keep such a cookie, especially for secure websites and if cookies expire when Firefox is closed.
  • Tools > Options > Privacy > Cookies: Exceptions

In case you are using "Clear history when Firefox closes":

  • do not clear the "Cookies" and the "Site Preferences"

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.

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Thank You so much!

I followed your helpful and user friendly suggestions.

Problem fixed!

Instantly so much better...if only all my other problems could be solved so easily.

Cheers and Smiles!

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Chosen Solution

You're welcome