Showing questions tagged: Show all questions

When viewing Youtube on Firefox on iPhone, battery charge depletes rapidly

In either standard Firefox, when I watch Youtube videos, roughly 1% of battery charge is used per minute of viewing, i.e. if I watch 20 minutes of a video, my charge has … (read more)

In either standard Firefox, when I watch Youtube videos, roughly 1% of battery charge is used per minute of viewing, i.e. if I watch 20 minutes of a video, my charge has gone down 20%. Is there something I can do to fix this besides getting rid of Firefox?

Asked by vp 3 days ago

Last reply by vp 12 hours ago

weird non-access to Netflix

Very weird issue! I can no longer get to netflix.com. I have a subscription and have never had an issue. When I try all I get is a blank tab - no error message, nothing. … (read more)

Very weird issue! I can no longer get to netflix.com. I have a subscription and have never had an issue.

When I try all I get is a blank tab - no error message, nothing. I can access any other website I go to with no issues. When I looked up help, all the links to Netflix (their customer service, chat, etc. - anything that contains "netflix.com") also comes up a blank tab. I googled to see if their website was down - no. (I don't have Ad Blocker extension.) I looked to see if I had somehow blocked the site - no. I cleared history and cache - didn't help.

Any ideas?????

Asked by artfrey5 18 hours ago

Latest update push caused havoc

I believe I'm through with Firefox. That last 6 months of updates has caused much difficulty logging in to certain websites. I can't even load Fastmail. I'll be going to … (read more)

I believe I'm through with Firefox. That last 6 months of updates has caused much difficulty logging in to certain websites. I can't even load Fastmail. I'll be going to a different browser.

Asked by sgarp 1 day ago

Last reply by Paul 1 day ago

Consequent error on EU links?

403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a c… (read more)

403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront) Request ID: 9Tl6Jc0jGhwndBATFK6-dgfrRSmCKx6b7kieIccrkK_PAYyndU47zg==

Asked by mk48 3 days ago

Last reply by mk48 2 days ago

Old I pas mini1 Old firefox 8.3 Wont sync.

I realise both the device and firefox 8.3 (5826) are end of life. Just defaulted this old tablet and wanting to setup sync again., it scans the QR code but no more. Is t… (read more)

I realise both the device and firefox 8.3 (5826) are end of life. Just defaulted this old tablet and wanting to setup sync again., it scans the QR code but no more.

Is there any manual / otherway of getting sync on it at all ?

Thanks in advance, no bother if no

Asked by simon157 5 days ago

Last reply by Paul 2 days ago

1Password

The latest update has removed 1Password from its system. How do I get it back please? This will be the difference between me continuing to use Firefox or removing it. … (read more)

The latest update has removed 1Password from its system. How do I get it back please? This will be the difference between me continuing to use Firefox or removing it.

Asked by Danger 4 months ago

Last reply by syoungb 2 days ago

Sync and Save NOT THERE on iOS device

I've tried all your "Help" and "Support". No success. There is no Sync and Save on my iOS, so I cannot sync with my desktop Firefox. I would like to send a tab (which … (read more)

I've tried all your "Help" and "Support". No success. There is no Sync and Save on my iOS, so I cannot sync with my desktop Firefox. I would like to send a tab (which also does not work) from my iOS to my desktop in Firefox with no success. Could you please have instructions that pertain to your actual version of Firefox on iOS? Mine is up to date. I still need help. I have already synced manually, but that doesn't solve the issue.

Asked by laurie12 3 days ago

Last reply by Paul 2 days ago

Videoplayer stops at all times

Hello! Thank you very much for your help! When I´m playing videos on my regular firefox after 2-3 minutes the player stops, saying "This page slows firefox. Please stop p… (read more)

Hello!

Thank you very much for your help! When I´m playing videos on my regular firefox after 2-3 minutes the player stops, saying "This page slows firefox. Please stop playing this video". But this are completely common videos, not youtube or the normal tv-news (as for example "Tagesschau":

https://www.ardmediathek.de/live/Y3JpZDovL2Rhc2Vyc3RlLmRlL2xpdmUvY2xpcC9hYmNhMDdhMy0zNDc2LTQ4NTEtYjE2Mi1mZGU4ZjY0NmQ0YzQ?xtor=CS1-322-[navi]-[all]-[content]-[text]

but yes at pages like e.g.: https://www.99.media/de/jeden-tag-zaehlt-maria-die-pilgerinnen-und-pilger-die-auf-dem-jakobsweg-vor-ihrem-haus-vorbeigehen/

Thank you very much again,

Philip

Asked by erase1vez 3 days ago

Save fullscreen screenshot as an image, not PDF

Firefox version 109 for iOS introduced the feature to save a fullscreen screenshot of a webpage as a PDF. Is it possible to save it as an image instead? If not, why? Is i… (read more)

Firefox version 109 for iOS introduced the feature to save a fullscreen screenshot of a webpage as a PDF. Is it possible to save it as an image instead?

If not, why? Is it a limitation set by iOS? Doesn’t make much sense to have a PDF of a screenshot.

Asked by appleuser2315786 3 days ago

Browser not supported pop up for iOS device while accessing google map web pages

While using Firefox for iOS to browse the website pages where google map is integrated, getting one pop up with message "Your browser isn't supported". However the browse… (read more)

While using Firefox for iOS to browse the website pages where google map is integrated, getting one pop up with message "Your browser isn't supported". However the browser version is latest from app store. i.e. 109.

Error screenshot is attached. Please suggest.

Asked by tushar.thakare 4 days ago

iOS app crashing, forcing restart.

V 109 firefox focus. The app will freeze and the force the iPhone to restart. This started happening a few days ago after I updated to the latest version. IOS 16.2 … (read more)

V 109 firefox focus. The app will freeze and the force the iPhone to restart. This started happening a few days ago after I updated to the latest version. IOS 16.2

Asked by patsies_stem_0m 6 days ago

Last reply by patsies_stem_0m 4 days ago

EZY Photo add on to mozilla

I am running on a mini Mac, OS v, 12.6.2. I have activated the extension (add on) for EZY Photo, but don't know how to get access to edit photos. I've checked in my Mo… (read more)

I am running on a mini Mac, OS v, 12.6.2. I have activated the extension (add on) for EZY Photo, but don't know how to get access to edit photos. I've checked in my Mozilla Firefox preferences and the extension is activated. I have not set the extension to private. But don't see a EZY Photo tab on my home page nor do i see one when i open a program like Preview, Photo Booth, Photos, Google Photo. Any suggestions on what I am not doing right?

Asked by madrobdm2 4 days ago

Last reply by jscher2000 - Support Volunteer 4 days ago

MacOSX 10.11.6 compatable firefox download

I own an Intel-based Macbook Pro using iOS 10.11.6, on a 2.4 GHz Intel Core i7 machine. Which version of Firefox can I download and use on this machine. 16 GB ram and 15 … (read more)

I own an Intel-based Macbook Pro using iOS 10.11.6, on a 2.4 GHz Intel Core i7 machine. Which version of Firefox can I download and use on this machine. 16 GB ram and 15 inch, late 2011 model?

Don Ricks

Asked by Donrix 5 days ago

Last reply by cor-el 5 days ago

  • Solved

Firefox crashes continuously on iOS 15.6

Hi, My apps are automatically updating so I cannot tell what triggered these crashes. But Firefox now crashes continuously, as soon as I start the app. I am running an up… (read more)

Hi,

My apps are automatically updating so I cannot tell what triggered these crashes. But Firefox now crashes continuously, as soon as I start the app.

I am running an up to date iOS 15.6 on iPhone XS.

It is impossible to use Firefox on my iPhone, not even for one second.

I hope you can fix this.

Asked by philippe49 5 months ago

Answered by Paul 3 weeks ago

Can't sync with iPhone. Can't wait much longer

Hello, I get the 500 Error screen when trying to sync Firefox on my phone. When trying both scan or email. ( I had to erase the app after having signed out, to try and f… (read more)

Hello, I get the 500 Error screen when trying to sync Firefox on my phone. When trying both scan or email. ( I had to erase the app after having signed out, to try and fix a bug. The app kept freezing) Can't seem to find any help from Firefox's... elaborated support system. I'm probably dumb. But I don't have any more time for that. And I can't speak with anyone anywhere apparently.

Waiting for a potential answer here, or switching back to Safari in 24h.

Thank you !

Asked by loicdoud 1 week ago

Last reply by Paul 6 days ago

  • Solved

iOS password/ logins not synching between Desktop and mobile app.

Hello, I have not been able to get my Firefox iOS app and desktop to sync. On both my desktop and phone logins are selected for syncing but each device has its own list o… (read more)

Hello,

I have not been able to get my Firefox iOS app and desktop to sync. On both my desktop and phone logins are selected for syncing but each device has its own list of logins which they wont share with each other. I can sync tabs and send tabs from desktop to my phone and the same the other way around. The only thing that doesn't seem to sync is passwords/ logins.

I have uninstalled the app on my phone I have logged out and back in I have cleared connected devices on my account and relogged in

None of the above have worked in getting my device to sync.

When I do a fresh install I only get back the logins that I've manually entered onto my phone. It seems to have it's own list separate form the desktop and neither device is sharing login sync.

Any help would be appreciated, I have 300+ logins on my desktop version and have only manually moved over a small handful to my phone because manually doing so is a pain and they won't sync if I update one on the phone or computer to the other device.

I'm on iOS 109 and desktop version is 109.0 (64-bit). I have been trying for weeks on and off to resolve this issue.

Asked by Roadkillcafe 6 days ago

Answered by Roadkillcafe 6 days ago