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configuring Thunderbird

I am installing Thunderbird on my new laptop (Windows 11 Pro). I have used Thunderbird for years on my old Windows 10 machine. I am having difficulty configuring Thunde… (read more)

I am installing Thunderbird on my new laptop (Windows 11 Pro). I have used Thunderbird for years on my old Windows 10 machine. I am having difficulty configuring Thunderbird on the new laptop. When I sign in with my email account, it detects the configurations; but when I select 'Done' - it hangs on 'confirming password...'.

I have screen captures of the configuration windows and the configuration requirements from my email provider (shaw.ca); but cannot upload them below (too large?)

Asked by kennedype 5 months ago

Answered by david 5 months ago

  • Solved

Inconsistent times for emails

I successfully transferred TB from my Win10Pro laptop to may new Win11Pro laptop, but have encountered a strange anomaly. I have two GMail accounts, both set us as POP3. … (read more)

I successfully transferred TB from my Win10Pro laptop to may new Win11Pro laptop, but have encountered a strange anomaly. I have two GMail accounts, both set us as POP3.

Test 1: I send an email from account "A" to "B" using my Galaxy S23. On the phone, the times are correctly shown in the "A" account's Sent folder and in the "B" account's Inbox folder. On the laptop, both accounts have the times shifted two hours earlier.

Test 2: Thinking the problem might just be with one account, I reversed the test and sent an email from "B" to "A" using my phone. On the laptop, both were shifted by two hours.

Test 3: Repeat of Test 1, but using the laptop. No time shift

Test 4: Repeat of Test 2, but using laptop. No time shift.

Test 5: Another person sent a test email to both my Gmail accounts. Both show up with the correct timetags in GMail, but both show up in TB on my laptop as being send two hours earlier.

For all tests, the correct time is shown on the GMail accounts themselves.

I had no problems like this with the older laptop and I don't have anything on PDST. The only *hint* might be that Win11Pro was installed in California, but I have no idea how that would have been stored and work its way solely into TB and nowhere else.

What might be making this happen and how can I correct it?

Asked by weathervane 18 hours ago

Answered by david 18 hours ago

  • Solved

Reinstalling my Firefox data from a PC that dies to a new one

My laptop died but I have been able to rescue the SSD and turn it into a USB connected external drive. I can see all data from my old PC. I have tried to copy all of my… (read more)

My laptop died but I have been able to rescue the SSD and turn it into a USB connected external drive. I can see all data from my old PC.

I have tried to copy all of my User, Local Apps Data Mozilla Profile data folders to my new Laptop but the data does not appear when I fire up Firefox on the new laptop.

The old laptop folder was c:\Users|Phil, the new laptop is C:\Users\Phill {setup of new PC added a second L to my name}

Is this an issue ?



Asked by phil.libbis 2 days ago

Answered by cor-el 1 day ago

  • Solved
  • Archived

Installing thunderbird 64bit over 32bit?

Hello I noticed that I still use thunderbird 32bit, if I download and install over it thunderbird 64bit will it keep everything from the 32bit version? (accounts, offline… (read more)

Hello I noticed that I still use thunderbird 32bit, if I download and install over it thunderbird 64bit will it keep everything from the 32bit version? (accounts, offline folders etc)

Asked by Nikolas Karampelas 1 year ago

Answered by Toad-Hall 1 year ago

  • Solved

downloads failing

Trying to download nord vpn and is says "failed" tried to download a receipt for the purchase of above and it says "failed" the browser on Win 10 is set to save files to … (read more)

Trying to download nord vpn and is says "failed" tried to download a receipt for the purchase of above and it says "failed" the browser on Win 10 is set to save files to downloads

Asked by Dan Morrow 5 days ago

Answered by Dan Morrow 5 days ago

  • Solved
  • Solved

Restore profile folders from old profile

I had a functioning thunderbird, but do to my host provider I had to change some of the configuration (had (owl) suffix). This left 2 profiles. The new profile wouldn't w… (read more)

I had a functioning thunderbird, but do to my host provider I had to change some of the configuration (had (owl) suffix). This left 2 profiles. The new profile wouldn't work until I deleted the original. I did a save so I have all the files, now which ones need to be restored. ( a full file backup prior to adding new profile so all org profile files are available)

A profile directory displays all of the folders, 2 files for each folder a MSF and an MBX. Some also have a file type of File.

Which has to be copied, will the folders be created with the copy or do I need to create them in thunderbird first ?

Asked by bobbee25 6 days ago

Answered by Toad-Hall 6 days ago

  • Solved

Importing into new download of thunderbird

I have a problem with the import of my b/u profile into new install of tBird. I see the mail folder copied to my C:/, but I can't pull anything up in the new install. I… (read more)

I have a problem with the import of my b/u profile into new install of tBird. I see the mail folder copied to my C:/, but I can't pull anything up in the new install. I let TBird accept the default of imap, and now find the mail:Local folders may be in POP. Is that why I can't pull them up in the program? If so, do I change the program from imap to Pop3, or is there some other way to get the old mail into right place. I'm sorry I've confused, been working on this all day and it's really a stretch for me. Thanks in advance. Stacy

Asked by Annette 6 days ago

Answered by Toad-Hall 6 days ago

  • Solved

Failure to download Firefox on ChromeOS

HI! I've been trying to install Firefox on my new Acer Chromebook by following this article: https://support.mozilla.org/en-US/kb/run-firefox-chromeos. However, whenever … (read more)

HI! I've been trying to install Firefox on my new Acer Chromebook by following this article: https://support.mozilla.org/en-US/kb/run-firefox-chromeos. However, whenever i get to the last step, it says "no remote refs found similar to firefox". I have no idea what i'm doing at this point, any help?

Asked by samuelcoltmaier 1 week ago

Answered by samuelcoltmaier 6 days ago

  • Solved

Email Folders

I was having trouble receiving emails and I couldn't work out the problem. I deleted my mail account and re-added it. Now all my folders are gone. I can see them in my pr… (read more)

I was having trouble receiving emails and I couldn't work out the problem. I deleted my mail account and re-added it. Now all my folders are gone. I can see them in my profile, but can't work out how to get them back into Thunderbird mail. Please help

Asked by redroof2 1 week ago

Answered by redroof2 1 week ago

  • Solved

Thunderbird 64-bit can't read or fully import 32-bit Profiles

My main laptop is going into repair. It seems it's still running 32-bit version 102.11.0 Backup laptop is running 64-bit version of the same version Tried copying profile… (read more)

My main laptop is going into repair. It seems it's still running 32-bit version 102.11.0 Backup laptop is running 64-bit version of the same version Tried copying profile, got the couldn't read profile popup Tried importing, that succeeded, but files are missing. For example, source inbox has 14 emails, destination had 9. I'm assuming that this is a 32-bit/64-bit issue. But before I do something stupid, I want to check in with the group. My thinking is to back-up the Thunderbird folder where the profile is located on my source PC and then upgrade to the 64-bit version. My concerns are: 1-Not sure why I'm still running 32-bit and didn't automatically update to 64-bit 2-Exactly how to do this (just download and install the 64-bit)? But will that happen using Thunderbird Setup 102.11.0.exe, even though the same version is installed. 3-I won't be able to open my profile on any version of Thunderbird.

Asked by MIkeyLV 1 week ago

Answered by MIkeyLV 1 week ago

  • Solved

How can I stop .pdf files from automatically downloading to my computer?

Why has this started up again? Pdf files are automatically downloading to my computer when all I want to do is look at the file. So many files that now need to be trashed… (read more)

Why has this started up again? Pdf files are automatically downloading to my computer when all I want to do is look at the file. So many files that now need to be trashed after looking at them. This problem has happened in the past, but was resolved, only now I am finding it happen again. I do not want to have files saved unless I want to save them, not Firefox deciding that any file I open should be saved. I have Windows 11 & Firefox Version 113.0.1. Is there a way to revert to an older version of Firefox?

Asked by sreller_6 1 week ago

Answered by Terry 1 week ago

  • Solved

No primary email address field option showing when I try to import from Outlook 16 .csv file

When I try and import my contacts from Outlook 2016 via a .csv, Thunderbird does not show an option for primary email. The result is that it imports all the info EXCEPT t… (read more)

When I try and import my contacts from Outlook 2016 via a .csv, Thunderbird does not show an option for primary email. The result is that it imports all the info EXCEPT the primary email.

What am I missing here (except, of course, I'm missing the option for importing the primary email!).

Thank you.

Asked by NJTH Desktop & office laptop 1 week ago

Answered by NJTH Desktop & office laptop 1 week ago

  • Solved

downgrade to 32 bit

Hi, I know there's a previous post on going from 64 bit to 32 bit but I can not get it to work. Is there anyone that can give me instructions on how to do this? Quickbook… (read more)

Hi, I know there's a previous post on going from 64 bit to 32 bit but I can not get it to work. Is there anyone that can give me instructions on how to do this? Quickbooks will not work with the 64 bit version.

Asked by info1639 1 month ago

Answered by James 2 weeks ago

  • Solved

License

Can i make a copy Mozilla Firefox folder to another device. I have upgraded to new operating system and just copy the Firefox folder file from latest windows to newest wi… (read more)

Can i make a copy Mozilla Firefox folder to another device. I have upgraded to new operating system and just copy the Firefox folder file from latest windows to newest windows. Thank you.

Asked by haisayazul 3 weeks ago

Answered by david 3 weeks ago

  • Solved

macOS Thunderbird 102.10.1

Running macOS 13.3.1 Just upgrade to Thunderbird 102.10.1 from Thunderbird 102.10.0 TB will now only part open - keeps getting stuck. I have a couple of 365 accounts i… (read more)

Running macOS 13.3.1

Just upgrade to Thunderbird 102.10.1 from Thunderbird 102.10.0 TB will now only part open - keeps getting stuck. I have a couple of 365 accounts in it. Downloaded Thunderbird 102.10.0 and copied over to try and revert but still the same issue.

Folder pane opens but not preview pane and then it locks up - have to force quit.

Any ideas? thanks Carl

Asked by PindarCreative 1 month ago

Answered by PindarCreative 1 month ago

  • Solved

Firefox downgrades itself automatically every night

At some point every night, my Firefox (and only Firefox) reverts to version 111 from the latest version. This happens on 2 different Windows 11 machines. I can only get… (read more)

At some point every night, my Firefox (and only Firefox) reverts to version 111 from the latest version. This happens on 2 different Windows 11 machines.

I can only get Firefox to run again by running from command prompt with "-allow-downgrade" option and then updating again.

I usually don't notice until I launch Firefox the following morning and it gives me a message that the profile was created with an older version and to exit or create a new profile.

I've had Firefox open and then it reverts and it gives me a XULRunner error about the profile being used by an older version.

I don't have any special backup or restore software running and the physical files in my Firefox folder in c:\program files\mozilla firefox are being physically pushed to a prior version dated 3/21/2023.

On both machines, I've completely uninstalled and reinstalled and it's good for a day and then reverts.

No log entries for the reversion can be found. It's just back to a prior version.

I've never come across anything like this before and have scanned for any malware or other issue, but haven't found anything.

Asked by Splutt 3 weeks ago

Answered by Splutt 3 weeks ago