All Products Support Forum

Amazon is wonky in Firefox. Screenshot of Amazon homepage in Firefox. Screenshot of Amazon homepage in Chrome, both screenshots taken at 10:30 am Pacific Time 06/07/2023.

On start up this morning, Firefox was gone from taskbar. I found ff eventually but all my bookmarks and history are gone. Can I recover them? Why did this happen? Also missing home button

I can send but not receive emails on my desktop (W10, McAfee, TB 102.11.2). On my other devices I can both send and receive emails using different email clients. TB displays the following message "Downloading message 1 of 52" and then after some time the message disappears and no messages are downloaded. Is their a simple fix for this issue?

I use mozilla on two machines. They both have gotten to where they lock up when trying to access a second page. The normal place they lockup is "waiting nexusensighten.com". I talked with etrade and they had me try MS edge. It works without a problem. I've started having the same problem with yahoo mail.

I deleted cache and cookies numerous time. Etrade guy had me just type etrade.com to get started. It didn't help.

I update automatically. Thanks for your help.

Harmon Lowman

Firefox version 113.0.2 on Windows 10 Displayed: Error code: SEC_ERROR_OCSP_MALFORMED_RESPONSE

Website loads fine in Chrome and Edge. Certificate verified as valid. Website hosted on SquareSpace. This is a known issue with Firefox as there are many reports with Firefox falsely reporting this error with websites hosted on SquareSpace. Occasionally happens with major sites such as google.com.

• • • Verified Firefox issue as there are many reports of this issue.

Cache and all site data cleared. No Proxy set. Endpoint protection security software disabled.

As this is a known Mozilla Firefox issue this needs to get fixed now!

The remote Windows host contains a web browser that is affected by multiple vulnerabilities. Description

The installed version of Firefox is affected by various security issues, some of which could lead to execution of arbitrary code on the affected host subject to the user's privileges.

Solution Upgrade to Mozilla 1.7.1 / Firefox 0.9.2 or later Upgrade to Mozilla 1.7.3 or later. Upgrade to Firefox 1.5.0.9 / 2.0.0.1 or later. Upgrade to Firefox 1.5.0.11 / 2.0.0.3 or later Upgrade to Firefox 1.5.0.10 / 2.0.0.2 or later Upgrade to Firefox 1.5.0.12 / 2.0.0.4 or later

Where are the patches/updates for this vulnerability located on the Mozilla homepage?

Whenever the Firefox browser updates, it asks me to close the browser and will not let me open up any new tabs nor update existing tabs without a 'close your browser' message popping up. This is incredibly inconvenient for me. When I'm doing something important, like filling out a form, and it updates. I often have to close the tab that I'm doing something important on and then having to redo EVERYTHING. I would really like it if Firefox would ask or remind me to update instead of force one on me and disabling what I can do with the browser until I do.

Hi

Automatic video play has been quite a nuisance in spite of using some recommended measures, such as under Firefox Settings => Privacy and Security => Permissions => Autoplay => both options set to Block Video & Audio and saving. The settings change does not appear to work.

Since I mostly use the Portableapps.com version of Firefox, I suspected it might be the issue, after noting once you restart Firefox, that the settings are both back to = Allow Video & Audio! I immediately checked out a separate standalone Firefox installation which I updated to 114.0 (64-bit), but to my dismay, noticed it does also not keep the preferred "Block Video and Audio" settings, also when the browser is restarted.

So is there a bug in the Windows versions I use on my Win 10 64bit and if not, which would be strange, what is going on, why are the settings not kept and how can effectively stop auto-play, which can be a nuisance.

An example of such videos is on Huffpost, such as https://www.huffpost.com/entry/jake-tapper-brianna-keilar-cnn-gop-race_n_647ece5ce4b0b4444c80b001 where the DeSantis video immediately loads and starts playing. The Settings save does not appear to work at all.

Thank you for you help.

I started having problems with newsgroups sometime after updating to TB version 102. I'm not really sure exactly when.

I started noticing that when I check for new messages, only about 1/2 of them are getting downloaded.

This even happens for messages from the same poster. I may get some of their messages downloaded and some not downloaded.

This happens from 3 different news servers, eternal-september, paganini bofh, and solani so the problem doesn't seem to be on their end.

I installed XanaNews 1.21 awhile back and using it I get all messages including those that are not downloaded by TB.

I just upgraded to TB 102.11.2 when it came out and I am still having the same problem.

Any help appreciated.

Thanks, Bill

As many others have said (however those posts are locked so i cannot reply) Firefox seems to randomly lose the ability to save shortcuts, (by dragging from the address bar) to the desktop.

Restart a few times, wait, random things, and it comes back next time you try... been bugging me for years. Seems to occur when firefox has been running for some time with lots of tabs open. As others have said, it displays a little "NO" icon (circle with a line through it) when trying to drag the URL from the lock or favicon section of the address bar, to the desktop. Other times it works fine.

I searched a bit, but perhaps someone has another idea on how to fix this permanently, or how to recover from it without restarting the computer. Firefox version is 110.0.1.

PS. I would re think the idea of archiving posts. Because its nice to be able to reply to old posts, even if they are "solved". The original poster may have found a solution and never posted about it, for instance.

I recently got help (thank you, Cor-El!!) and was able to put Firefox into compact mode. It's still not enough. Is there anyway to make even compact mode smaller? After websites add their own headers and all, it now leaves me about 2 inches of working space; it's better than one inch but isn't enough to see things.

I've been trying to keep going back to version 99 (darker attached screenshot in blues) but it isn't being allowed. The other screenshot (lighter, in oranges and pinks) is the current version in compact mode. It's a bit better, but still is not good.

Is there any way I can change the height of the headers myself? Or can I ask someone else to do it? I'd like it about half to 2/3 the size it is now, even in compact mode. Can I do that? If so, how?

Or, can I switch things around so the headers are at the side of the screen? This is a standard 15" diagonal screen laptop currently running Windows 10.

Network Protocol Error

An error occurred during a connection to www.facebook.com.

The page you are trying to view cannot be shown because an error in the network protocol was detected.

   Please contact the website owners to inform them of this problem. I get this often

I have one Firefox profile with work and personal stuff, and am creating another profile just for work. I have exported the passwords from the first profile and deleted all my personal ones, so the Excel file just have personal passwords. I am looking for a way to import this file into my new Firefox profile. I see how to do that from another browser, but not from a file or another Firefox profile. Any help would be appreciated.

I got a new laptop, and reinstalled my Thunderbird. Now, all emails I send are being saved in TWO copies in my Sent Items folder. My "Copied and Folders" settings for sent mail are currently set for "Other" and "Sent Items on [+my email address]". Does anyone know how to eliminate this weird duplication? Thanks.

I just noticed this issue about maybe 2 weeks ago. A few tests seem to show it only happens when I use the Google search engine as my default search option. I tried it with Bing search, and I had no issues. I also tried it in Chrome with NO issues either.

So, when I first open FF and enter a search word or phrase from the homepage/default page, it opens the default search engine Google with the results, along with the word or phrase I entered at the top in the text field under the Google logo. It's this text field that is the issue. I should be able to use the backspace to delete characters and change/update my search criteria, YET every time I press backspace, it just auto generates random suggestions, and then places the cursor at the end of the suggestions, thereby preventing me from being able to type my new search criteria!

I can press the X to clear the field, but then as soon as I start typing, it does the same thing, and starts generating random suggestions, and moving the cursor to the end of the suggestions each time, thus I'm still never able to enter my search criteria.

I have cleared cache, cleared data, uninstalled FF, and the issue still persists. I have noticed that sometimes after reinstalling FF, it will work properly for like a minute or so, but then the issue comes back. Also, doesn't seem to matter whether I sign-in using my FF account or not.

Please fix this as I do not want to use Bing for my search engine, and I really don't want to have to go back to Chrome either.

I use the closed captions (CC) in YouTube videos with FireFox. Lately I have been seeing videos that seem to misbehave. At the very start of the video, ALL the captions display at once, one after the other. Then, as play continues there are no more captions. Most videos still show captions normally, that is, captions appearing only when the dialog matches them. But a few videos misbehave by showing all the captions at once. Here is one such video.

https://www.youtube.com/watch?v=ZgqJ5wQF944

I noticed this misbehavior within the last month and assumed that the video was doing something peculiar with the timing of the captions. But when I use the YouTube Show Transcript option to display the captions and associated timing outside the video, the transcript looks quite reasonable.

One further oddity, if I take that same URL and load the video in a different browser, for example, Chrome, the captions are displayed normally.

I've included a screen shot of the video in YouTube showing all the captions displaying at once.

Am testing ThunderBird 114.0b6 (64-bit).

After doing manual setup, am able to receive incoming emails, but unable to send emails.

Any advice offered is greatly appreciated.

- Benjamin

Using TB version 102.10.1. Been recently getting messages from three different senders that I wish to delete before they hit my inbox. I read the help article at https://support.mozilla.org/en-US/kb/blocking-sender and followed the directions to set up a Block List filter, adding the senders to it. It seems to work automatically for two of the senders but not the other...I have to manually run the filter to make it work. Seems kinda pointless when, if it hits my inbox, I can just delete it anyway. Any ideas why it is still getting through the filter and how to fix it? See screenshots attached.