All Products Support Forum

I just finished setting up my new pc with Windows 11 (Feb 2023 updates) and installed Firefox 110.0.1) and wanted to transfer my logins, passwords, etc, from my Android 12 Phone's Firefox 110.1.0, and other pcs. A window popped up giving instructions how to sync my phone, as follow:

• • • Sync Firefox on you phone or tablet. 1) open Firefox on your Mobile Device. 2) Go to the menu (<ios>&<android>menu examples shown) and tap sync and save data. 3. Tap ready to scan and hold your phone over this code.***

I'm 73, have used Firefox since first release in 2004. In all these years I have never seen SYNC in the instructions to "sync and save and to point the phone at a barcode-thingy" or at least not in this world. The instructions made it seem like SYNC was right there to see, but I had to dig thru layes of options to finally find it. You can blaim it on my 73 yr old brain, I guess, but nothing like these instructions exist in Windows or Android firfox. What in the world are your programmers smokin' these days. I would just as soon open up Edge or Chrome and did up the passwords I need to log into my banking and creditcard accounts...heck, it seems like MAYBE I should just dump Firefox after almost 20 years and just use those other browsers. At least there instructions are much simpler that this ol' man can follow. Please have someone review your published helps info on your webpages, and help those Sr. citizens like me to more easily find what we need without calling up grandsons or granddaughters for help (their parents are worse than I am at most techy stuff!) Chalmers

If you have sync your information on the computer up to your firefox account, then i recommend you signal out of it. then on the laptop, signal into your firefox. account and let information down load to it. every other choice is to virtually export your bookmarks, pw to a file. then reproduction over to the laptop computer for importing.

how God dam stupid are you people ? you present an option to "sync OTHER devices" with a QR code! but when someone usees this QR code they get a message saying basically they can not use the QR code to sync the " OTHER " device! this is not only retarded its joe biden retarded !

I’m devastated. Please tell me how to recover all the tabs I lost.

I had disabled the sync feature weeks ago, but when I opened Firefox just now, it had 1) synced with my MacBook 2) lost every open tab on my iPhone

Please please someone respond to this. Why is there no solution offered in this forum? Clearly a number of people have had the same problem.

Thank you

Hi, I use Firefox on my Samsung S21 ultra, I am soon getting a Samsung S23 ultra. I have my account synced so I know it will save the bookmarks and site passwords. I am assuming sync doesn't include app settings, shortcuts I have created on front screen and collecting I have made? Is there any way to back them up see I can move them across? Regards James

Dear Firefox

I recently got a new Samsung galaxy S22 ultra and transferred everything from my old Samsung galaxy S10 5G. I'm now trying to restore all the bookmarks but I don't know how.

Please help. Thanks, in advance. My email is [email address].

Regards

Danny

I cannot get Firefox to sync my bookmarks to to my new android. Other things are syncing so I know sync is working it just will not sync the bookmarks. I have tried everything. I have checked my sync settings a dozen times. I've signed out and signed back in on both devices. I have even uninstalled on both devices while signed out and reinstalled and still I cannot get the bookmarks on my phone. Please help! It's a Galaxy s21 and I am on windows 10

I'd love to have a feature where I can choose to open all my synced tabs on a new device at once instead of having it as a list under synced, as it would look on the original device I have them opened on. Maybe have that option to open all tabs under synced.

Thanks, Judy

The option to "sync and save your data" no longer appears in the main menu, nor under settings. Oddly, I can still send tabs from my laptop to my phone, just not the other way around. The option to "connect another device" in the share menu uselessly tells me "to send a tab, sign in to Firefox on at least one other device," when I've already done so.

In short, this doesn't appear to work anymore: [to set up Firefox Sync in Firefox for Android]

I realise both the device and firefox 8.3 (5826) are end of life. Just defaulted this old tablet and wanting to setup sync again., it scans the QR code but no more.

Is there any manual / otherway of getting sync on it at all ?

Thanks in advance, no bother if no

I've tried all your "Help" and "Support". No success. There is no Sync and Save on my iOS, so I cannot sync with my desktop Firefox. I would like to send a tab (which also does not work) from my iOS to my desktop in Firefox with no success. Could you please have instructions that pertain to your actual version of Firefox on iOS? Mine is up to date. I still need help. I have already synced manually, but that doesn't solve the issue.

I need to reset my device to factory settings due to unrelated issues with some other apps but would like to keep my Firefox browser/session as intact as possible including the browsing history.

I've used the synchronization function and it seems to let me migrate my history over to Firefox beta without any issues, is it nonetheless relying on some system backup for this restoration or should I simply be able to sync my account with Firefox, remove the app, factory reset, install the app, login, and have all my data re-synced?

Any advice appreciated.

Firefox on laptop says to seek and save data with food, open Firefox go to menu at shoes sick and save data but there is no option for this. How could I tell if I am synced and how to do it?

Hello, I get the 500 Error screen when trying to sync Firefox on my phone. When trying both scan or email. ( I had to erase the app after having signed out, to try and fix a bug. The app kept freezing) Can't seem to find any help from Firefox's... elaborated support system. I'm probably dumb. But I don't have any more time for that. And I can't speak with anyone anywhere apparently.

Waiting for a potential answer here, or switching back to Safari in 24h.

Thank you !