Cannot install profile after reformat
Hubby reformatted his computer. Windows 10. He then downloaded latest version of Thunderbird and then, as he didn't know what he was doing, messed everything up trying … (read more)
Hubby reformatted his computer. Windows 10.
He then downloaded latest version of Thunderbird and then, as he didn't know what he was doing, messed everything up trying to get his old profile back! Cut a long story short:
Created a new profile and then moved his old profile files into the newly created profile folder. Which has always worked in the past.
But it won't open his old profile. When opening Thunderbird it just brings up a box: "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird."
He downgraded Thunderbird to the version he would have had prior to reformatting, but still keeps getting that message.
Read https://support.mozilla.org/en-US/kb/unable-launch-older-version-profile but didn't find it much help as still couldn't see how to get his old profile working.