Missing folders after re-installation

Hello, I was hoping someone here might be able to help. I've had to re-install Thunderbird on a Windows desktop computer (likely after the machine had been formatted and … (read more)

Hello, I was hoping someone here might be able to help. I've had to re-install Thunderbird on a Windows desktop computer (likely after the machine had been formatted and Windows re-installed), and set up again two email accounts. I've also brought back the Thunderbird profile from a backup. Yet, several folders that existed before are no longer there -- including the Sent folder under one of the accounts, a Gmail one. I'm not sure whether the missing folders were under that Gmail account, or rather local folders, but I assume that either way they would be in the backed up profile. What can I do to resurrect those missing folders? Thank you in advance.

Asked by sam.lowry 3 hours ago

Last reply by david 5 minutes ago

Open links in tabs instead of new windows

Since I have purchased my new laptop I am no longer always given the option to open new links in new tabs rather then new windows. I have my settings/ preferences selec… (read more)

Since I have purchased my new laptop I am no longer always given the option to open new links in new tabs rather then new windows. I have my settings/ preferences selected to open new links in new tabs. This is important to me. It is frustrating. I do hope there is an easy fix. Thank you.

Asked by lint1001 11 minutes ago

Where are Thunderbird local folders, are they on he C drive of my desktop Windows 10 computer?

I want to move Thunderbird local folders to an external drive (Seagate). I am working on a desktop computer with Windows 10. Where are the Thunderbird local folders? The … (read more)

I want to move Thunderbird local folders to an external drive (Seagate). I am working on a desktop computer with Windows 10. Where are the Thunderbird local folders? The files don't display anywhere in Windows explorer. I am able to transfer all other files such as jpg. and pdf. files from the desk top computer to the external drive by dragging and dropping, but I can't locate the Thunderbird local email files so as to be able to drag and drop.

Asked by renefabr 21 hours ago

Last reply by david 11 minutes ago

S/MIME Failures - 102

I've noticed in version 102 that when I send an S/MIME signed email that I get "Digital Signature is Not Valid" errors. This happens on the copy I received that is BCCed… (read more)

I've noticed in version 102 that when I send an S/MIME signed email that I get "Digital Signature is Not Valid" errors. This happens on the copy I received that is BCCed, but not on the copy saved in the sent folder. I have verified with the recipient that they get an error when they read the message.

I launched Thunderbird 102.6.1 into Safe mode, and the problem persisted.

The certificate is good through 2025.

Any ideas?

Thanks.

Asked by brian245 2 days ago

Last reply by brian245 45 minutes ago

Does remove message data affects the mail server?

Hi, Just want to ask, we are doing a backup on our emails in Thunderbird using IMAP settings. We wanted an individual backup of each user and do the manual backup by down… (read more)

Hi,

Just want to ask, we are doing a backup on our emails in Thunderbird using IMAP settings. We wanted an individual backup of each user and do the manual backup by downloading all emails and zip the Profiles folder.

In every user that we added, we needed to remove each in order to create a new one. Before deleting the said user, there is a check box that says Remove Message Data. We check this checkbox. Just want to clarify that deleting the message data doesn't mean it affects whatever we had in the mail server, right? It is only being deleted in Thunderbird locally right?

Thank you.

Asked by shaoran 3 hours ago

Last reply by david 49 minutes ago

Recover Private Folders, Contacts

My Windows 10 PC has experienced a Blue Screen error and I can't load Windows. I have been able to access and transfer my perspnal data, but not my applications. So while… (read more)

My Windows 10 PC has experienced a Blue Screen error and I can't load Windows. I have been able to access and transfer my perspnal data, but not my applications. So while I have recovered everything else, I need to recover my Thunderbird Private Folders and Contacts. Accessing my data is hard enough when Windows is running (what I view as a major design shortcoming in Thunderbird) but I cannot see how to access it when Windows won't load.

I have been able to set up a new PC with all my data and have reinstalled my applications, but of course the new copy of Thunderbird knows nothing of my Private Folders and Contacts from my old PC. The transfer was done by copying my data from the old PC's SSD to a new PC's SSD. But I can't find a way to copy the thunderbird program with my embedded folders and contacts.

Help please?

(And Developers, please find a better way to store, backup and recover Private Folders, Contacts and other personal data)

Asked by Graeme (UK) 2 hours ago

Last reply by david 59 minutes ago

*.final files

I recently had hard drive problems and during the ensuing melee, I discovered that Firefox has stored well over 100k files with the general name {xxx...}.final. Being the… (read more)

I recently had hard drive problems and during the ensuing melee, I discovered that Firefox has stored well over 100k files with the general name {xxx...}.final. Being the curious sort--and given that these boogers are taking up almost 1Gb--I looked at a few and they appear to be related to websites that I visited. I can see keeping some recent things around, but some of this goes back, literally, to the day I bought my PC. Um...that's a lot of files and a lot of space for places I visited once and will never go to again. Some of the websites no longer exist, so obviously those files are wasted space.

I am unable to find much about this on the web, either via Google or the help here. A few people have brought it up, but no one seems to know what to do. The help here goes nuts with the search term "final" and brings up a plethora of hits containing "finally" and so forth, but nothing useful. "}.final" isn't much help, either.

The path is C:\Users\<user name>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile name>\storage\default

Questions: 1) Can some or all of this be deleted? 2) Is there a way to tell Firefox not to be so anal about keeping so many useless things?

Given the sheer quantity of these things, it would make future backup/restores easier if I could trim some of the fat, but I don't want to mess things up, either.

Thanks...

Asked by greyrollins 1 hour ago

about:support displays GPU #1 RAM value is 0 for 6600 XT with Mesa Driver

I'm trying to identify why the GPU RAM is reported as 0 in the report when an expected value should be greater than 0. If the browser is actually treating the GPU as havi… (read more)

I'm trying to identify why the GPU RAM is reported as 0 in the report when an expected value should be greater than 0. If the browser is actually treating the GPU as having zero RAM it might be a starting point to investigate why the browser is unresponsive for sometimes up to 30 second when 42 tabs are open and I'm opening a new tab and trying to interact with an existing tab after switching between tabs or windows. Often these are divided between two or three windows grouping tabs as part of a multi monitor workflow while editing Wiki content. The system responsiveness is unaffected and other program do not change in their responsiveness. This occurs while CPU is under load and not under load, but occurs more frequently when under cpu load (low priority compute applications via BOINC for distributed computing). No GPU compute is being used.

Firefox was installed via the Pop!_OS Pop!_Shop. Confusingly the Pop!_Shop lists two Firefox Browsers (one by Mozilla, and one by the Mozilla Corporation) I'm told that these are separate due to their app IDs not matching which prevents the listings from being merged, but it is unclear which is sourced from what repository and how they differ for install as flatpak, deb, etc are not specified in the UI of the Pop!_Shop.

Asked by Jonathan Brier 1 hour ago

Whenever I use Firefox helper application weirdness...

Whenever I use Firefox 109.0 (on Ubuntu 22.04) to transfer money between savings and checking in my online banking account, I get a window pop-up that says "No Apps Avail… (read more)

Whenever I use Firefox 109.0 (on Ubuntu 22.04) to transfer money between savings and checking in my online banking account, I get a window pop-up that says "No Apps Available". This is something going on my bank's servers and shouldn't require Firefox or any local helper apps on my end to do anything. I will post the window that pops up. Has anyone else encountered this? And is there a way to disable these pop-up?

Asked by neutronJK 1 hour ago

Last reply by neutronJK 1 hour ago

Restoring the Bottom Status Bar (v109, Windows)

I recently updated to v109. So far, so good. But... this is on a laptop (being replaced in the next few days) with a rogue keyboard -- some keys barely work, others occas… (read more)

I recently updated to v109. So far, so good. But...

this is on a laptop (being replaced in the next few days) with a rogue keyboard -- some keys barely work, others occasionally go wild. And after a recent session (several days and two reboots after installing 109) in which the keyboard did the latter in the Address Bar, the Status Bar at the bottom has disappeared. And I can't get it back; there's no apparent menu item or setting.

I'd really rather just port this profile to the new machine, but can't if there's no way to reverse this...

Menu item that's buried? Setting? About:config entry?

Asked by Jaws 1 hour ago

Thunderbird Email Signatures

This is a Wish List item but I can't locate where to place it ;-) On the basis that I have Folders for Companies and Individuals based on their email addresses, I require… (read more)

This is a Wish List item but I can't locate where to place it ;-) On the basis that I have Folders for Companies and Individuals based on their email addresses, I require different signatures for each Folder. This was a feature in the Virtual Access email software, where when a folder was the 'active' or highlighted folder, you used the 'Signature' icon or menu option, whereby you created the 'Signature' for that particular folder. So for my friends my signature was 'All best, Jonathon' or for my family 'Love, Dad' or 'Love, Jonathon' for acquaintances or companies, a signature that included my address and contact numbers.

Asked by Jonathon 5 hours ago

Last reply by Jonathon 1 hour ago

New York Times Cooking recipes print with error i.e., the "end of recipe bar" and "Private Note" heading over print wrapped text at the top of the second page of the recipe.

All New York Times Cooking recipes printed from Firefox 109.0 print with the error noted above (The "end of recipe bar" and "Private Note" heading, which usually print at… (read more)

All New York Times Cooking recipes printed from Firefox 109.0 print with the error noted above (The "end of recipe bar" and "Private Note" heading, which usually print at the end of the recipe, over-print wrapped text at the top of the second page of the recipe obscuring underlying wrapped text.). This error had appeared occasionally in the past, but now is consistently present. I have refreshed my up to date version of Firefox and cleared old print settings. The error shows up on printing to two separate printers and it shows up when printing from a desk top and a lap top computer with synced Firefox, and from a separate lap top with Firefox that is not synced. The error DOES NOT show up on printing with either Chrome or Edge browsers.

NY Times Cooking customer Service has not received inquires about this error and suggested the error lay in a settings issue.

Have others reported this error?

All suggestions will be appreciated.

Thank you, Fred Pintz

Asked by fpintz1 23 hours ago

Last reply by fpintz1 1 hour ago

Some websites still open in app, even when that app is set to NOT open supported links

In Firefox settings, I DO have "Open links in apps" enabled, because I do want most sites to do this. However, there are some specific sites that I DON'T want to open in … (read more)

In Firefox settings, I DO have "Open links in apps" enabled, because I do want most sites to do this. However, there are some specific sites that I DON'T want to open in app. For most of these (e.g. Aurora Store), it is sufficient to open the App Info (in Android system Settings) and disable "Open supported links" (and also tap the "clear default preferences" button, if it's there). For those apps where I've disabled supported links, webpages will load normally in the browser, and there won't even be an "Open in app" option from the 3-dot dropdown menu for the website.

The problem is, some apps that have supported links disabled will still be opened when a link to their website is tapped in browser. One example of this is Tumblr. Tapping a link to any tumblr.com site will launch the Tumblr app instead (which is a particular problem because the Tumblr app currently has a bug where it cannot open links to specific pages, so it navigates to the homepage instead, which is useless. For this reason, it's imperative that Tumblr links open only in browser, at least until Tumblr fixes their bugs.)

Is there anything that I'm missing that will definitely prevent FF from launching an app, when that app is set to NOT open supported links? Is this a FF mobile bug that I should file on Bugzilla? Are there any workarounds (perhaps like a 3rd-party app that intercepts the intent to open Tumblr and redirects it back to the browser)?

Asked by fiffox 1 hour ago

I want a "Calendar"to be visible in Firefox.

I downloaded extension; it says enabled yet I cannot access it. Here is my goal: a readily accessible calendar without it being aprt of Google. Is such available? … (read more)

I downloaded extension; it says enabled yet I cannot access it. Here is my goal: a readily accessible calendar without it being aprt of Google. Is such available?

Asked by Ronin 3 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

problem with e mail notices

Every time I send an e mail with Thunderbird I get a message that tells me that it was sent but could not be placed in a sent file. On occasion I also get a message that… (read more)

Every time I send an e mail with Thunderbird I get a message that tells me that it was sent but could not be placed in a sent file. On occasion I also get a message that says it wasn't sent but in most cases it was. I was told by GEEK that it had to be fixed by Thunderbird. Thank you for your help.

Asked by mahall5776 2 hours ago

Last reply by sfhowes 1 hour ago