All Products Support Forum

Outlook via Firefox shows titles, no content. Sometime I can read the content of the first email I select, but, no content appears in subsequent emails, just the titles. Outlook is OK via the Firefox safe mode, via Chrome, via MS Edge and via MAIL.

I have cleared cookies and cache.  I have also tried About:config>extensions.webcompat.enable_shims changed to FALSE.  

A sidebar with web addresses disappeared too. I think I have been done in by an update. What setting am I missing? I am using Firefox 114 with Windows 10

I'm currently working on building a website, and while testing several of the front end parameters I'm just hitting a wall with firefox incognito's ability to clear the cache.

After I clear the cache, it's obvious that it's worked on the regular browser, but no matter how many times I clear it, how long I wait (this has been a 2 day ordeal), or how much of the history, cookies, cache, etc that I clear, the private browser information will not clear. Closing all windows, restarting the computer doesn't work.

I've changed aspects to a form and other aspects to a particular page, and am in the middle of doing a conflict test so every one of my plugins are off so the site looks 100% different on the main browser, but the private browser is stuck in the past.

Thoughts?

Hello,

I'm trying to use the, "*", "%", "^", in my browser bar. What exactly do these do? After entering the shortcut I get a "Tab" or "History" button that shows up in the search bar and then after hitting enter nothing happens. Isn't this feature suppose to search inside all my open tabs and my History? Nothing happens after I hit enter.

Thank you.

you asked for my latest crashes however I erased most of them so I am including what I have left bp-01868ff6-fce8-49ca-9494-8e43c0230609

About a week ago I started getting these message windows 'Gah. Your tab has crashed.' I have never seen these before now they're everywhere. I have tried all the Troubleshoot procedures and nothing seems to help. I've done all the cleanups and checked the add-ons but there is nothing new and no changes I am aware of.

Dear Mozilla Team,

I have severe difficulties with my Windows computer to open many websites I want to open, even those of banks I normally can easily enter.

Do you have any advice for me how to fix that? I searched in the help function but found the advice to be insufficient. And I also found no way to manually change the setting for the individual pages.

Thank you very much for your help.

Annette

'could not install eule_fur_exchange-1.2-tb.xpi because it has not been verified'

I am trying to get that add-on on my new laptop and have not found a way of verifying the softwre. I have it on my PC as an exchange to Microsoft 365, which I dislike intensely as a mailserver. Please help me.

With thanks, Ulrike

I was receiving my email from outlook.com and part way through, I get this message: The STAT command did not succeed. Error getting message number and sizes. Mail server pop-mail.outlook.com responded: Server Unavailable. 21

I was able to read the emails directly on the server and deleted each after reading. But nothing else will come into Thunderbird. I get the above error each time.

Thunderbird has become unusable for me with the latest update on March 28th. It takes about 10-20 seconds to respond to clicks to delete emails. As you can guess, this makes it impossible to work with and I've had to switch to Outlook.

Whatever the issue is with this change, it needs to be resolved.

I'm unable to find away to revert back to the older version. Is there a link to older versions?

at the very top of firefox browser are 3 rows...the highest row is the list of open tabs.....the middle row is the address bar itself with various icons....the lowest row which is the third row begins with 'import bookmarks' 'getting started' and then various website suggestions.

that 3rd row takes up space and has no useful functionality for me .....i've tried changing the settings but i can't alter it... is there a harmless way to eliminate that third row? thanks

I rebooted my computer and now Thunderbird says, "Sending of password for user johnrp9265@comcast.net did not succeed. Mail server mail.comcast.net responded: [AUTH] Authentication failed."

I've tried entering my password, but it repeatedly tells me that it's incorrect. I've tried several other passwords and none of them work. How do I reset my password for Thunderbird?

When using Chrome, I can easily save a website article on Google Drive from Pocket by printing as a pdf. However, when I try to perform the same activity when using Firefox, I get the dialogue box below. I really want to make Firefox my default browser but not being able to save from Pocket (or the web) to Google Drive when in Firefox is a deal breaker. Any suggestions would be appreciated!

Hi dears,

I always use Thunderbird with the Quick Filter set to "Unread" messages.

When I delete an unread email, it disappears right away from the view, however when I mark an unread email as "Read" it stays there along with all other "Unread" emails: why doesn't it disappear (since I'm filtering for "Unread" emails and it is a "Read" one now)?

Thanks a lot for your time!

Chrome and edge have "apps" that let me make websites into separate windows and treat much like apps. I can do this for my calendar, notes, and timer websites, for instance. I have yet to find a feature like this for Firefox. Does it exist? Is there a roadmap where this is being worked on?

Thank you

Hi there,

I've used (and liked using) Thunderbird as my email platform for more than a decade now. This morning I found out that my primary (GoDaddy supported) email account is no longer compatible with POP or IMAP settings. I've been trying to make the necessary settings changes with help from GoDaddy tech support, but they can't ensure that my contacts, emails, etc. will be saved in the process. Can you please explain how I can export/back up everything in my Thunderbird account before I make changes to the account?

Thanks,

Steve Meyer srm@interstellar-media.com

After installing Thunderbird on new computer, I copied the profile from old computer. On the new computer I have two duplicate email names--one with emails from the last several months and one with only a week of new emails. How to fix the problem? I've tried removing Thunderbird and re-installing it, but the duplicates are still there? TIA

About a week ago I started getting these message windows 'Gah. Your tab has crashed.' I have never seen these before now they're everywhere. I have tried all the Troubleshoot procedures and nothing seems to help. I've done all the cleanups and checked the add-ons but there is nothing new and no changes I am aware of.

Hello! About two weeks ago I opened up Firefox, and found that certain - well most - websites got switched to a very dark mode that broke the website. Websites like Joann had all the background as black and when searching I could only see what was brought up when I moused over the option. The Chell in the Rain website is completely black when part of the appeal is the artwork. Youtube? Black. Libby? Black. Accuweather? Black. Google Docs... that's actually fine.

I don't mind dark mode, but it's broken how several of these websites work.