All Products Support Forum

I have an iPad mini 2, and it only supports iOS 12.x. I cannot install a newer iOS version. I want to try Firefox to see if it resolves some browsing issues, but the app store requires me to be on iOS 13. I am looking for an older build of Firefox I can install on my device. Where can I find the install files for a version that was supported on iOS 12, as not all of us have hundreds of dollars to upgrade our perfectly fine devices?

The Mozilla article says to go into about Firefox where you will be able to view which version of Firefox you are using. How do I know if this version is the latest version?

The article says that the best way to update Firefox is to do it from Play store. It says to tap on the my apps link to see which apps need to be updated but there is no my apps Link in Play store.

How do I determine if I'm using the latest version of Firefox on android?

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was installed and upon opening the App, all of my user data was gone. No tabs, bookmarks, saved passwords or other settings were available.

This is unacceptable. There appears to be no way to recover the lost information, but I am opening this case to determine if there is a recovery strategy. Of course, I don't really want to run version 109.2.0 and will revert back to something that works without losing data as soon as the missing data is recovered.

I'm not sure why the Firefox Devs seem to think that user data is a disposable and unimportant item, but I would encourage a full review of their processes to determine why they have failed so badly.

In the meantime, if anyone has a method that might be used to recover the old profile data, that would be very helpful.

Some notes: 1) No, I don't use Sync (or whatever they are calling it today) because it is a security risk in my view to have any third party including Mozilla know my bookmarks. 2) about:profiles does not work. 3) I'm not sure what version was installed earlier, but AdBlock Plus was working fine, so it may have been a year or more since my last update.

Thanks in advance for any help you can provide.

I'm getting a blue dot on the hamburger icon and when I tap the burger icon there's a blue dot next to "install" on the drop-down menu. However when I switch to another tab there's no Blue Dot and there's no install menu item.

What is the install icon wanting me to install and if it's a Firefox update why isn't this blue dot showing on all of my open tabs?

We cannot get a google account because our landline neither sends nor receives text messages. We are in process of setting up and testing a cell phone, and would like to load Firefox for Android as the browser. We cannot download from google play because google demands to send a text-message "verification" code. We note, thankfully, that Mozilla does not (stupidly) do likewise to set up a Firefox account.

Greetings, I have a huawei phone that doesn't have google services on it, is it possible to install/ use firefox to its fullest extent the same way I'd use it on a phone that has google services on it