All Products Support Forum

Hi,

When scanning a QR Code and telling it to save the contact information, Firefox downloads the VCF card file and does not open it. Safari comes up with a message saying you’re attempting to open a contact card, do you want to proceed.

Can we please fix this or have an option to open certain file types

Cheers, Ray

issue information: Title:Notification tile of Firefox app is not disappear even the app exit from background Package name: org.mozilla.firefox Build number/version: 110.0.1 Device, Model, Android ,OS: OPPO (New Tablet,not released), Android 13.0, OS 13.1 (Google pixelT also have this issue ) Recurrence rate: 10/10 Expected impact: All Android users will be affected.

Steps to reproduce: 【Prerequisite】Download the latest version of Firefox from the Google Play Store 【Operation steps】 Open Firefox app > Play YouTube video > Clear the app from background > Observe the issue

Actual Result:Notification tile of Firefox app is not disappear even the app exit from background. Expected Result:Notification tile of Firefox app should disappear when the app exit from background.

Analysis from our engineers: All Android devices are experiencing issues, and analysis confirms app issues.

Log link: attached phenomenon video & log: https://drive.google.com/drive/folders/1vvuV2Wfx-Vv6u4VWWxpfb9uZ7JZ1pAxn?usp=share_link

Looking forward to your reply.

I am using the latest build of Android on a Pixel 7 phone. My Firefox is up to date per the Google Play store.

When I first started using Firefox for Android, I really liked that it would continue playing my audio without and user interaction. I turn my Bluetooth devices on, and it continued to play audio in Bluetooth device. When I turned it off, it then continued to play on my phone.

Maybe a couple of months ago, I noticed that it would pause my audio when I disconnected my Bluetooth device. So I would then have to open Firefox to resume playback to play on my phone. There were no issues at the time when connecting to a BT device. It would seamlessly play from phone to BT device without me interacting with my device.

Now maybe a couple of weeks ago, audio will now pause in BOTH cases when connecting and disconnecting to / from a BT device. I have to open the browser to start playback again in all cases now.

Is there a way to force it to keep playing when I am connecting or disconnecting from a BT device? Unsure if this is a bug or a setting that I am missing.

As the title says, the navigation bar (the one with the back, forward, trash and hamburger menu button) in Firefox Focus (I’m on iOS 16.1.1, iPhone XS) sometimes covers a part of the view, which is most noticeable when getting these cookie notifications at the bottom of websites. From my testing, it happens when entering the website from a link, and not when entering the URL directly into the address bar, and it fixes itself if you manage to scroll a little.

Hi

I have installed firefox on my Samsung S 6 tablet (bought 2022). I can't get Firefox to show a task bar (or bookmarks menu - but the bookmarks do exist from sync) and I can't add in 1password. I synced with my desktop (where firefox and 1 password work perfectly well) and tried everything I can from online suggestions - but either they haven't worked or some of the settings they refer to don't exist in the Android version of firefox. 1 Password - which is also installed on the device - does not show up in the list of add ons accessed via the Firefox 3-dot menu; and doesn't show up either if 1 password is open or closed . I've wasted hours on this and getting nowhere. Any help would be appreciated

Thankyou RC

Why don't you bring the scroll down to refresh page feature to your android app? I mean how hard can it be? it's the only reason I am not using your app. You already have it in the nightly app... It's so annoying to go settings and hitting refresh every time.

How do I hack Firefox Mobile to set the "Desktop Site" switch to automatically always be on? I would then turn it off manually for those few sites that I want to view the mobile version of?

How can we turn this annoyance off?? I mean turn it off WITHOUT BEING TRACKED! I do realise I can sign into my Google account, and change the prompt from appearing, however I need to be signed into my Google account, have this setting checked, and also cross sites tracking needs to be on.. what a frigging joke! Could Google try and invade our privacy any more? This is an incredibly tactful way for Google to annoy its users, then offer a solution, which INCREASES their ability to track people. Wow! I hope I am not the only person seeing what Google is doing here.

It seems like I have tried for half of my life to not have Pop ups from annoying my user experience, and from what I understand the IOT have agreed that this is not good practice. But C'mon Google WTF! Are you doing! If it's not auto playing videos, cookie warning pop ups, paywalls, Google sign in prompts. This is ruining the internet, and the only way to fix this, is to sign your life away. The IOT already has way more information then it needs to render a website, and have the most basic anonymised user date to function. THIS is all the IOT needs to operate, so why does the internet "need" so much more to work. What a joke. And most people unfortunately are following into this blind, and without questioning the powers that be.

issue information: Title: The preview of the scanning interface appears stretched when entering Firefox in landscape mode Package name: org.mozilla.firefox Build number/version: 109.2.0 Device, Model, Android ,OS: OPPO (New Tablet, unreleased), Android 13.0, OS 13.1 (Huawei mate11 & Samsung S8 also have this problem) Recurrence rate: 10/10 Expected impact: All Android Tablet users will be affected.

Steps to reproduce: 【Prerequisite】Download the latest version of Firefox from the Google Play Store 【Operation steps】 1. Enter Firefox app in landscape mode 2. Click Scan from the upper right side of the input box 3. Observe the issue

Actual Result:The preview of the scanning interface appears stretched. Expected result:The preview of the scanning interface should display normally without stretched.

Analysis from our engineers: The problem will appear in landscape mode, and the app needs to correctly obtain the current orientation of the system and configure a suitable resolution. Physical size:2000x2800 Physical density:400

Log link: attached phenomenon video & log: https://drive.google.com/drive/folders/1cnFMNnDu-gukKqcr-Lq9d51nk1K7aL4l?usp=share_link

I'll understand if this is a longshot. However, I need to ask.

I have tried the new user interface that Mozilla put out about two years ago. I tried it when it first updated and I tried it again last year to be sure. And I'm sorry, but I hate it. I hate it so much. It's unwieldy, I don't like the way the tabs are presented, I don't like how New Tab works and most of all I hate that my bookmarks aren't the first thing I see when I open a new tab. I've been using I think Firefox 69 or 79 ever since.

But using an out of date browser obviously has issues. Pictures aren't loading, some webpages aren't loading, including ones I need for school, and recently my adblock stopped being able to block everything.

Which brings me to my question. Is there some way I can update Firefox to the new browser without using the new UI? An add-on, a setting I can change? If it's complicated, I can do it with a decent step by step. Even if you can help me find the right phrase to google to get a how to would be great.

Thank you in advance, and I hope you have a lovely day

This is a problem I've been having on and off for a while now. It seems to only happen on specific web sites, and only in Firefox (I use the Beta browser). On some sites the issue seems intermittent, while on others it's there every time. The issue is this: it seems that my keyboard (SwiftKey) fails to correctly recognize text input fields as such. Some times this leads to text input being doubled, as the autocorrect system fails to remove the direct input to replace it with the corrected word. Typically it means every word is capitalized, as every word is seen by the keyboard as the first word in a field. Some times the keyboard doesn't open at all. Erasing text is often either entirely impossible or extremely slow, as is navigating already input text.

Ive tried clearing both browser and keyboard caches with no change. Visiting the same sites in Chrome has everything work as intended.

When switching to an open tab, the keyboard pops up for no reason. I found this issue in this forum but the response was a really lame "must be an Apple problem." It's not.

Toolbar scrolling is buggy Steps to reproduce:

Open any website. (I opened https://www.androidpolice.com). Scroll down. The toolbar will hide during scrolling down. Which is normal and happening. Now scroll upward from any position of website but toolbar don't shows. Have to scroll top of website to show toolbar. Actual results:

Toolbar doesn't show when Start scrolling upward.

Expected results:

When i start scrolling upward toolbar shows immediately.

Note: logic will be simple. When user start scrolling website down toolbar will hide automatically (which is happening) and when user start scrolling website upward (however user start scrolling from any position of website) toolbar appears automatically. This is happening from day one. Also file bug report in bugzilla but no response. Report No. 1812603

Screen recording attached https://drive.google.com/file/d/1-Fz7roOZciaqKhNlzyI5EdtyGsN7ZkFQ/view

When I am using the browser I can’t really see the time or like the wifi and I was just wondering how I can fix that problem or if it’s just like that, like I can see that it’s there but it blends in with the screen