All Products Support Forum

I receive the following message when trying to go to Fold3 website:

An error occurred during a connection to www.fold3.com.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

What do I do to correct?

Kate Hymes

i posted this a few days ago. Have had no reply

I put in the membership number and password as normal, and click log in and then it goes straight to apage which says

Please enable cookies In order to take full advantage of the British Airways web site, cookies must be enabled in your browser. No personal information will be stored in the cookie. Please enable cookies and restart your browser. British Airways will always respect the privacy of your personal information. For more information see our cookie policy.

This isn't normal. There is nowhere to click to enable cookies. I can log in using Microsoft Edge. Something has gone wrong in the last few days. I have used this site with Firefox for years without a problem.

I put in the membership number and password as normal, and click log in and then it goes straight to apage which says

Please enable cookies In order to take full advantage of the British Airways web site, cookies must be enabled in your browser. No personal information will be stored in the cookie. Please enable cookies and restart your browser. British Airways will always respect the privacy of your personal information. For more information see our cookie policy.

This isn't normal. There is nowhere to click to enable cookies. I can log in using Microsoft Edge. Something has gone wrong in the last few days. I have used this site with Firefox for years without a problem.

I use Pinterest quite a bit and somehow a great deal of pins have disappeared.

This happened once before when I was using Chrome, and I was able to go digging into my cached files and find the cached versions of the thumbnails of my Pins, so I could somewhat recreate them based on that.

I'm not sure how to go about that with Firefox. Would any information (specifically images) be stored from a previous version of a webpage?

Thank you!

How do I clear Cookies and other junk from Firefox please? Sorry I am clueless with all this technology, a technosaur. I am 73 yrs old, never studied computers, maybe one day I'll find time, between fighting other battles with baddies...

I am trying to log into an internet backing website, https://www.lloydsbank.com/, and enter my username and password. I know that they are correct because I have changed my password today and saved it in the password manager. The website doesn't log me in, it says that I need to enable cookies. I accessed Settings > Privacy & Security > Enhanced Tracking Protection and it is set to Standard, which should allow cookies. I retried using Help > Troubleshoot Mode which closes and reopens FireFox and I can then log into my bank without problems. I came out of FireFox and went back in, without Troubleshoot Mode and got the "enable cookies" error message again. Can anybody help?

I checked cookies and data recently and noticed this cookie listed about.ef2a7dd5-93bc-417f-a698-142c3116864f.mozilla and I cannot seem to delete it I think it appeared when I accidentally clicked reader view what is it? I tried searching and found a similar question https://support.mozilla.org/bm/questions/1372671 and google search seems to mention tor for some reason any help please?

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My website uses Single Sign Out using a Front Channel SSO URL. This requires the browser to navigate to my application in an iFrame from another website, passing along with my site's authentication cookie, so my website can sign the user out. I have this cookie set to SameSite=none & Secure=true, so it can be transmitted cross-site. However, Total Cookie Protection, which is the default setting on Firefox, is blocking this cookie, which causes the Single Sign Out feature to fail. If I lower the setting to just "Cross-site tracking cookies", the cookie does get properly transmitted, but I cannot expect all of my users to know to go into their settings to enable this.

What can I do to allow Single Sign Out from a Front Channel URL to work in the default Firefox settings? This is not a problem with the default Chrome settings. Thank you.